TORI GILLABROTHAR
Peoria,AZ
Summary
Highly motivated Remote Call Center, Customer Service Representative with over 6 years of experience in providing exceptional customer service in a virtual and front facing environment. Proficient in handling a wide range of customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Skilled in utilizing call center software, multitasking effectively, and maintaining a positive and professional demeanor in all interactions.
Overview
8
8
years of professional experience
Work History
HealthCare Claims Specialists
Sutherland Global
11.2024 - 03.2026
- Process CPT/REV codes, service codes/diagnosis codes, modifiers, and hold codes.
- Reviewed and processed insurance claims for accuracy, completeness, and compliance with company policies.
- Managed a caseload of 40+ claims simultaneously while meeting quality standards and turnaround time expectations.
- Utilized computer systems/software applications effectively for efficient data entry/update purposes.
DME Customer Service Representative
StateServ Medical
Houston, TX
07.2022 - 10.2024
- Processed customer calls for orders and verified insurance details.
- Assisted in obtaining authorizations and referrals for DME supplies.
- Completed accurate insurance verifications and updated patient records.
- Collected essential intake information to facilitate precise order entries.
- Conducted comprehensive intake assessments to identify patient needs and specifications.
- Educate patients on the proper use, care, and maintenance of DME equipment.
- Provide exceptional patient service by addressing questions, concerns in regards to orders or specific equipment drop offs.
Patient Support Specialist
Teleperformance
06.2018 - 07.2022
- Assisted with patient registration, insurance verification, and referral processing.
- Coordinated admissions and facilitated communication among departments.
- Conducted screenings for financial assistance programs and guided patients through the necessary steps.
- Maintained accurate patient documentation and adhered to regulatory requirements.
Education
High School Diploma -
Escondido Charter High Schools
01-2005
Skills
- Remote Communication
- Call Center Software
- Appointment Scheduling
- Problem-solving
- Multitasking
- Microsoft excel
- Time Management
- Active Listening
- Adaptability
- Data Entry
- Technical Proficiency
- Onenote
- DME
Timeline
HealthCare Claims Specialists
Sutherland Global
11.2024 - 03.2026
DME Customer Service Representative
StateServ Medical
07.2022 - 10.2024
Patient Support Specialist
Teleperformance
06.2018 - 07.2022
High School Diploma -
Escondido Charter High Schools