Travel: To become well-cultured and inclusive
Tori Goodman
Office Administration
Fredericksburg,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
6
6
Certifications
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Administrative Assistant
Herbert Henderson Office Of Minority Affairs
Charleston, WV
08.2019 - 10.2020
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled appointments and maintained calendar.
- Quality organization and planning skills with planning and organizing meetings.
- Prepare communications such as memos, emails, invoices, reports, and other correspondence.
- Capable of taking notes during meetings and establish meeting minutes.
- Generated reports and typed letters in Microsoft Word and prepared presentations in PowerPoint for maximum impact and results.
- Executed and maintained record filing systems to improve document organization and management.
- Organization and prioritization to determine tasks.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Cashier
Walmart
Fredericksburg, VA
11.2016 - 06.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning or end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained a clean working and safe environment by complying with procedures, rules, and regulations.
Education
Business Management - Management Occupational Specialty
BridgeValley Community And Technical College
Charleston, WV 08.2020 - Current
No Degree -
Charleston Job Corps Center
Charleston, WV 09.2018 - Current
No Degree - Cyber Security
BridgeValley Community And Technical College
Charleston, WV 08.2019 - 06.2020
High School Diploma -
Stafford Senior High School
Fredericksburg, VA 09.2014 - 06.2018
Skills
Meeting minutes
Certification
IC3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Leadership Skills: Tutoring and organizing events
Volunteering: Helping others and giving back to the community
Personal Skills: Enjoys working with others to become successful
Learning: New skills to become for effective and knowledgeable
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Management - Management Occupational Specialty
BridgeValley Community And Technical College
08.2020 - Current
Administrative Assistant
Herbert Henderson Office Of Minority Affairs
08.2019 - 10.2020
No Degree - Cyber Security
BridgeValley Community And Technical College
08.2019 - 06.2020
Copper Based
03-2019
Grounding and Bonding
02-2019
Microsoft Excel 2013
12-2018
Microsoft PowerPoint 2013
11-2018
IC3
10-2018
Microsoft Word 2013
10-2018
No Degree -
Charleston Job Corps Center
09.2018 - Current
Cashier
Walmart
11.2016 - 06.2018
High School Diploma -
Stafford Senior High School
09.2014 - 06.2018
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