Travel: To become well-cultured and inclusive
Tori Goodman
Office Administration
Fredericksburg,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
6
6
Certifications
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Administrative Assistant
Herbert Henderson Office Of Minority Affairs
Charleston, WV
08.2019 - 10.2020
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled appointments and maintained calendar.
- Quality organization and planning skills with planning and organizing meetings.
- Prepare communications such as memos, emails, invoices, reports, and other correspondence.
- Capable of taking notes during meetings and establish meeting minutes.
- Generated reports and typed letters in Microsoft Word and prepared presentations in PowerPoint for maximum impact and results.
- Executed and maintained record filing systems to improve document organization and management.
- Organization and prioritization to determine tasks.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Cashier
Walmart
Fredericksburg, VA
11.2016 - 06.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning or end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained a clean working and safe environment by complying with procedures, rules, and regulations.
Education
Business Management - Management Occupational Specialty
BridgeValley Community And Technical College
Charleston, WV 08.2020 - Current
No Degree -
Charleston Job Corps Center
Charleston, WV 09.2018 - Current
No Degree - Cyber Security
BridgeValley Community And Technical College
Charleston, WV 08.2019 - 06.2020
High School Diploma -
Stafford Senior High School
Fredericksburg, VA 09.2014 - 06.2018
Skills
Meeting minutes
Administrative support
Policy and procedure modification
Office management
Bagging and packaging
Cash register operations
Customer assistance
Customer Relations
Certification
IC3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Leadership Skills: Tutoring and organizing events
Volunteering: Helping others and giving back to the community
Personal Skills: Enjoys working with others to become successful
Learning: New skills to become for effective and knowledgeable
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Management - Management Occupational Specialty
BridgeValley Community And Technical College
08.2020 - Current
Administrative Assistant
Herbert Henderson Office Of Minority Affairs
08.2019 - 10.2020
No Degree - Cyber Security
BridgeValley Community And Technical College
08.2019 - 06.2020
Copper Based
03-2019
Grounding and Bonding
02-2019
Microsoft Excel 2013
12-2018
Microsoft PowerPoint 2013
11-2018
IC3
10-2018
Microsoft Word 2013
10-2018
No Degree -
Charleston Job Corps Center
09.2018 - Current
Cashier
Walmart
11.2016 - 06.2018
High School Diploma -
Stafford Senior High School
09.2014 - 06.2018