Summary
Overview
Work History
Education
Skills
Timeline
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Tori Grays

Las Vegas,NV

Summary

Dedicated and customer-focused professional with over five years of experience as a Lyft driver, excelling in time management, customer service and networking. Former customer service representative, with expertise in managing high volume communications. Licensed esthetician with training from Aveda, bringing a strong eye for detail and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Lyft Driver

Lyft
01.2021 - Current
  • Consistently maintained a high customer satisfaction rating.
  • Delivered safe and efficient transportation services to diverse clientele from across the world.
  • Demonstrated excellent time management by optimizing routes and schedules for efficiency.
  • Maintained vehicle cleanliness and functionality through regular inspections and proactive maintenance checks.
  • Provided exceptional customer service, fostering positive interactions and repeat business.
  • Effectively networked with passengers, enhancing personal and professional connections.

Customer Service Representative

Global Payments
11.2022 - 01.2024
  • Managed a high volume of inbound and outbound customer communications via phone and email.
  • Accurately maintained detailed records of customer interactions, transactions and inquiries.
  • Organized and maintained filing systems for customer data to ensure easy retrieval.
  • Delivered training and support to team members.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved response times by streamlining processes for handling customer complaints.

Esthetician

Hand and Stone Massage and Facial
06.2022 - 12.2022
  • Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
  • Performed advanced facial techniques, including chemical peels and microdermabrasion, ensuring client satisfaction.
  • Maintained a clean and organized treatment environment in compliance with health and safety regulations.
  • Collaborated with team members to enhance service offerings and improve overall customer experience.
  • Researched and implemented new products to stay current with industry trends and innovations.
  • Built strong client relationships through consistent follow-ups, resulting in increased client retention rates.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Recommended retail products for at-home use.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Answered phone calls and emails to schedule client appointments.

Education

No Degree - Esthetician

Aveda Institute
Las Vegas, NV
01-2022

High School Diploma -

Johansen Hugh School
Modesto, CA
01-2014

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Scheduling
  • Problem-solving
  • Punctual and reliable
  • Active listening
  • Critical thinking
  • Data entry
  • Positive Attitude

Timeline

Customer Service Representative

Global Payments
11.2022 - 01.2024

Esthetician

Hand and Stone Massage and Facial
06.2022 - 12.2022

Lyft Driver

Lyft
01.2021 - Current

No Degree - Esthetician

Aveda Institute

High School Diploma -

Johansen Hugh School

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Tori Grays