Summary
Overview
Work History
Education
Skills
Timeline
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Tori Gresch-Wright

Summary

Outgoing leader with 9 years of sales, and home improvement experience. Wonderful saleswoman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Overview

10
10
years of professional experience

Work History

National Account Specialist

AMAROK Security
02.2025 - Current
  • Managed a portfolio of national accounts, ensuring consistent communication and proactive problemsolving.
  • Collaborated with cross-functional teams to develop customized solutions for clients, resulting in higher customer satisfaction.
  • Provided ongoing support to clients through regular check-ins, addressing concerns and offering valuable insights into industry trends.
  • Increased personal account utilization by 17% since taking on role
  • Created an internal process to track known-issues to help better maintain sites
  • Worked closely with retention to monitor account indicators, mitigating risk by identifying potential issues early on.

Assistant Store Manager - Pro Services

Lowe's Home Improvement
12.2021 - 01.2024
  • Managed the Top 300 Pro sales business accounts using CRM software
  • Developed strong and long-lasting business partnerships through personalized interactions, increasing repeat business
  • Increased business accounts by 18% in 2023
  • Increased overall Pro Service sales by a 23% comp in 2023
  • Tracked and analyzed sales and customer trends in order to maximize revenue
  • Collaborated with team members to maximize customer satisfactions, streamline procedures, and improve bottom line profitability
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Became district Pro Service Captain which included coaching new Sales Specialists and leadership in selling techniques and product specifications, increasing sales and customer service ratings throughout the district.

Assistant Store Manager - Operations

Lowe's Home Improvement
06.2020 - 12.2021
  • Supervised a team of 50+ supporting one of the biggest home improvement retailers by monitoring sales performance, customer satisfaction and KPI reporting
  • Defined and managed new process execution to decrease store spend while increasing profitability such as implementing new store use procedures
  • Increased store credit performance by 27% YTD in 2021
  • Devised work schedules with Kronos by predicting weekly sales
  • Ensured receiving procedures were executed at a high level, and audited freight trucks
  • Increased customer satisfaction ratings by 22% by utilizing VOC systems
  • Analyzed sales and store financial reports looking for opportunities to enhance overall profitability
  • Managed yearly store inventory processes, procedures, training, and preparation
  • Recruited, interviewed, and hired individuals demonstrating passion, dedication, and added value to the team

Department Supervisor - Tools, Hardware, Plumbing, Electrical, Front End

Lowe's Home Improvement
10.2016 - 06.2020
  • Accomplished department objectives by supervising team members, organizing, and monitoring work processes.
  • Complete weekly cycle counts to ensure department inventory accuracy
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Increased salesfloor department sales by an average on 20% per year
  • Ensured awareness of department goals and supported in following through
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Sales Specialist - Kitchen and Bath

Lowe's Home Improvement
10.2015 - 06.2016
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
  • Built strong client relationships through consistent communication and effective problemsolving
  • Stayed up to date with top home improvement trends, ensuring quality design assistance
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail
  • Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects
  • Worked closely with contractors to ensure project is completed in a timely fashion while ensuring any obstacles are resolved
  • Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval
  • Provided first-rate service to all customers and potential customers
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results
  • Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly
  • Set store record by closing over $1M first year in role

Education

Bachelor of Science - Business Administration

University of South Carolina
05.2019

Skills

  • Customer Service and Engagement
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Sales Strategies
  • Microsoft Office
  • Salesforce
  • Organization
  • Leadership
  • Client Relationship Management
  • New Business Development
  • Operations

Timeline

National Account Specialist

AMAROK Security
02.2025 - Current

Assistant Store Manager - Pro Services

Lowe's Home Improvement
12.2021 - 01.2024

Assistant Store Manager - Operations

Lowe's Home Improvement
06.2020 - 12.2021

Department Supervisor - Tools, Hardware, Plumbing, Electrical, Front End

Lowe's Home Improvement
10.2016 - 06.2020

Sales Specialist - Kitchen and Bath

Lowe's Home Improvement
10.2015 - 06.2016

Bachelor of Science - Business Administration

University of South Carolina

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Tori Gresch-Wright