Tori Hall
5711 Thoreau Drive Parma,OH
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
13
13
years of professional experience
Work History
HR Admin Coordinator
Goodwill Industries Of Greater Cleveland And East Central Ohio
Middleburg Heights, OH
05.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Facilitated communication between departments to streamline onboarding activities and improve efficiency.
- Updated HR database with new employee information, changes in benefits, and other details.
- Applied effective time management techniques to meet tight deadlines.
Credit Investigator
Credit First National Association
Cleveland, OH
11.2018 - 10.2020
- Maintained excellent customer service skills while taking inbound customer calls in a fast paced environment.
- Maintained 98% and above on monthly quality monitors.
- Utilized one-call resolution and diffused intense customer situations to maintain high levels of satisfaction.
- Contributed to development, planning, and completion of project initiatives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
Student
See Education Section
06.2014 - 09.2018
Customer Service Representative
JCPenney
Parma, OH
05.2013 - 05.2014
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
MBA - Organizational Leadership
Columbia Southern University
Orange Beach, AL03-2021
Bachelor of Science - Organizational Leadership
Columbia Southern University
Orange Beach, AL07-2018
Skills
- Goal oriented
- Problem solving
- Critical thinking
- Time management
- Active listening
- Self motivation
- Data entry
- Relationship building
- MS office
- Document management
Accomplishments
SHRM Chapter Member - Actively studying to obtain SHRM Certification
Timeline
HR Admin Coordinator
Goodwill Industries Of Greater Cleveland And East Central Ohio
05.2021 - Current
Credit Investigator
Credit First National Association
11.2018 - 10.2020
Student
See Education Section
06.2014 - 09.2018
Customer Service Representative
JCPenney
05.2013 - 05.2014
Bachelor of Science - Organizational Leadership
Columbia Southern University
MBA - Organizational Leadership
Columbia Southern University