Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tori Hamilton

Mason,OH

Summary

Results-driven professional with extensive experience in operations coordination, client relations, risk management, and team leadership. Demonstrates ability to track and manage complex workflows, ensuring timely delivery of projects and high-quality outcomes. Skilled in cultivating strong relationships with vendors, clients, and team members to streamline processes and enhance communication. Known for taking ownership of tasks, solving problems effectively, and fostering collaboration across departments to achieve organizational objectives. Recognized for integrity, accountability, and dedication to delivering exceptional service and results.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Upfit & Inservice Coordinator

Mike Albert Fleet Solutions
10.2020 - Current
  • Monitor and track the status of upfit units from order placement through delivery, ensuring timely updates and resolution of delays.
  • Maintain detailed documentation of vendor updates to provide visibility for clients and client-facing associates, enhancing communication and transparency.
  • Generate detailed status reports for internal teams and clients, supporting informed decision-making.
  • Cultivate strong relationships with vendors and automotive partners to reduce issues and streamline operations.

Credit Solutions Support Specialist

Republic Bank & Trust Company
02.2019 - 06.2020
  • Collected and analyzed risk-related data from internal and external sources to support regulatory compliance and decision-making.
  • Prepared data for regulatory exams and internal audits, ensuring thorough and accurate reporting.
  • Evaluated and renewed contracts for third-party vendors, mitigating risks and ensuring alignment with bank standards.
  • Conducted comprehensive risk assessments and statistical analyses to quantify third-party vendor exposure.

Branch Sales and Service Representative

PNC Bank
06.2017 - 02.2019
  • Built and maintained long-term relationships with individual and business customers, resolving issues and addressing financial needs.
  • Presented loan and credit options to customers, explaining terms and eligibility requirements in clear, client-friendly language.
  • Collaborated with clients to create personalized financial plans, including debt management and budget strategies, achieving client financial goals.
  • Delivered exceptional customer service and financial education to increase customer satisfaction and retention.

Lead Teller

Wright-Patt Credit Union
02.2015 - 05.2017
  • Oversaw vault management, conducted monthly audits, and ensured compliance with banking regulations.
  • Trained and mentored new employees on job duties, company policies, and compliance standards.
  • Assisted tellers in resolving balancing discrepancies efficiently, minimizing downtime and improving accuracy.
  • Managed banking center cash supply, aligning with business demands while adhering to cash limits.

Education

Bachelor of Arts - Human Services

Southern New Hampshire University
Online

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making

Certification

Notary Public, State of Ohio (2022-2027)

Timeline

Upfit & Inservice Coordinator

Mike Albert Fleet Solutions
10.2020 - Current

Credit Solutions Support Specialist

Republic Bank & Trust Company
02.2019 - 06.2020

Branch Sales and Service Representative

PNC Bank
06.2017 - 02.2019

Lead Teller

Wright-Patt Credit Union
02.2015 - 05.2017

Bachelor of Arts - Human Services

Southern New Hampshire University

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Tori Hamilton