Ah'vierre Biles-Hatchett
Winter Haven,FL
Summary
9-year 911 dispatch veteran. Adept at crisis management and interdepartmental communication, I consistently enhance safety protocols and ensure compliance, fostering a culture of safety and preparedness in the community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fire Inspector
Orange County Fire Rescue Department
Orlando, FL
08.2024 - Current
- Advised property owners on best practices for minimizing potential risks associated with fires.
- Performed regular maintenance checks on portable extinguishers throughout the facility.
- Monitored existing buildings for changes that could affect their ability to comply with current codes.
- Maintained accurate records pertaining to all inspections performed and any follow-up actions taken.
- Verified that all building exits are clearly marked, unobstructed and meet applicable standards for egress routes.
- Conducted periodic testing of alarm systems and other fire prevention equipment in accordance with established protocols.
- Reviewed blueprints and other documents to determine code compliance for new construction projects.
- Developed plans that outlined strategies for improving overall fire safety within a given facility or area.
- Conducted fire safety inspections of commercial and residential properties to ensure compliance with local, state and federal regulations.
- Assisted in the development of educational materials on fire safety topics for public use.
- Inspected fire protection systems such as smoke detectors, fire alarms, sprinkler systems and other related equipment for proper operation.
Police Dispatcher
Tampa Police Department
Tampa, FL
04.2024 - 08.2024
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Provided support to officers by relaying critical information during emergencies.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Documented all communications received via phone or radio transmissions accurately.
Fire Rescue Dispatcher
Pasco County
New Port Richey, FL
08.2019 - 05.2024
- Maintain accurate records of all calls received and actions taken
- Efficiently manage high-stress situations and remain calm during emergencies to provide accurate and timely information to emergency responders.
- Provide accurate and timely information to emergency responders for effective incident management
- Provide support and assistance to emergency responders in the field
- Continuously update knowledge of emergency response procedures, protocols, and resources to provide accurate and up-to-date information to emergency responders.
- Coordinate and communicate with other emergency response agencies to ensure effective collaboration and resource allocation during major incidents.
- Ensure effective communication between emergency responders and callers
- Keep track of over 300 moving Fire Rescue units
- Implement training programs to ensure 911 dispatchers are up to date with new protocols and procedures
- Ensure accurate and timely documentation of all emergency calls and dispatch information.
- Develop and maintain a database of emergency contacts for quick and efficient response
- Collaborate with emergency responders to gather relevant information for dispatch
- Ensure the confidentiality and privacy of all emergency calls and dispatch information
- Maintain a strong knowledge of local geography and location-specific information to provide accurate directions and guidance to emergency responders
- Coordinate with other dispatch centers to ensure seamless communication and response during large-scale emergencies or natural disasters
911 Dispatcher
Tazcom
East Peoria, IL
01.2019 - 07.2019
- Implement training programs to ensure 911 dispatchers are up to date with new protocols and procedures
- Ensure accurate and timely documentation of all emergency calls and dispatch information.
- Develop and maintain a database of emergency contacts for quick and efficient response
- Collaborate with emergency responders to gather relevant information for dispatch
- Ensure the confidentiality and privacy of all emergency calls and dispatch information
- Maintain a strong knowledge of local geography and location-specific information to provide accurate directions and guidance to emergency responders
- Coordinate with other dispatch centers to ensure seamless communication and response during large-scale emergencies or natural disasters
- Maintain accurate records of all calls received and actions taken
- Efficiently manage high-stress situations and remain calm during emergencies to provide accurate and timely information to emergency responders.
- Provide accurate and timely information to emergency responders for effective incident management
- Provide support and assistance to emergency responders in the field
- Continuously update knowledge of emergency response procedures, protocols, and resources to provide accurate and up-to-date information to emergency responders.
- Coordinate and communicate with other emergency response agencies to ensure effective collaboration and resource allocation during major incidents.
- Ensure effective communication between emergency responders and callers
911 Operator
Convergent Technologies
Peoria, IL
01.2018 - 01.2019
- Maintain a high level of professionalism and composure during emergency situations
- Ensure all emergency calls are properly routed and responded to in a timely manner to provide the highest level of customer service and emergency assistance.
- Provide accurate and timely information to emergency responders to ensure effective response and resolution of emergency situations.
- Demonstrate active listening skills to effectively gather accurate information from callers during emergency situations.
- Dispatched and maintained calls for service through Caterpillar Inc. Fire Rescue and Ambulance
- High risk Caterpillar Inc. Employees who traveled outside of the Country
- Collaborate with other emergency services agencies to ensure effective coordination and response during emergencies
Police Explorer
Peoria Park District
Peoria, IL
- Assisted police officers in everyday work responsibilities
- Trained with police officers
- Assist the Police Department in community outreach efforts by participating in events and programs that promote safety and crime prevention.
- Participate in community outreach programs to enhance positive relationships between law enforcement and the community
- Assist in organizing and conducting educational programs and presentations for community members, schools, and organizations to promote awareness of law enforcement practices and safety measures.
- Support the development and implementation of training programs for new Police Explorers to ensure they are prepared for their duties and responsibilities.
- Assist in coordinating and facilitating ride-alongs with police officers to provide an immersive experience of law enforcement work and build understanding between the police department and the community.
- Participate in ride-alongs with police officers to observe and learn about law enforcement procedures
Education
High school diploma -
Peoria High School
05-2017
Skills
- Typing
- Emergency response
- High priority incidents
- Dispatching services
- Accurate record keeping
- Attention to detail
- Problem solving
- Database management
- Geographical knowledge
- Crisis management
- Confidentiality and privacy
- Resource allocation
- Fire safety inspection
- Code compliance review
- Emergency response coordination
- Risk assessment strategies
- Alarm system testing
- Interdepartmental communication
- Incident management support
- Public education development
- Active listening
- Team collaboration
- Geographical awareness
- Documentation accuracy
- Stress management
- Conflict resolution
Certification
- CPR/AED
- Basic Life Support (BLS)
- Emergency Medical Dispatch
- FCIC/NCIC, Present
- Emergency Fire Dispatch
- Emergency Police Dispatch
- CISM/PEER Support
- Fire Inspector I
- REACT Peer Support Certification
Awards
Commendation for handling 3 alarm and 4 alarm Structure Fires, ROSC, Life Saver Award
Additional Information - Internships
Peoria Park District
Police Explorer
Peoria, IL
Assisted police officers in everyday work responsibilities, Trained with police officers, assisted police officers in community outreach efforts by participating in events and programs that promote safety and crime prevention. Participated in community outreach programs to enhance positive relationships between law enforcement and the community, Assist in organizing and conducting educational programs and presentations for community members, schools, and organizations to promote awareness of law enforcement practices and safety measures. Support the development and implementation of training programs for new Police Explorers.
Personal Information
Authorized To Work: US
Timeline
Fire Inspector
Orange County Fire Rescue Department
08.2024 - Current
Police Dispatcher
Tampa Police Department
04.2024 - 08.2024
Fire Rescue Dispatcher
Pasco County
08.2019 - 05.2024
911 Dispatcher
Tazcom
01.2019 - 07.2019
911 Operator
Convergent Technologies
01.2018 - 01.2019
Police Explorer
Peoria Park District
High school diploma -
Peoria High School
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