Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tori Haywood

Raeford,NC

Summary

Dynamic and results-driven professional with extensive experience at Burger King Hosts, excelling in team management and customer relations. Proven expertise in sanitization techniques and a strong work ethic led to enhanced customer satisfaction and operational efficiency. Committed to maintaining safety standards while fostering a collaborative work environment.

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Reliable and honest housekeeping skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Lead Janitor

Hosts Airport Fort Myers ,Fl
Fort Myers, Florida
08.2019 - 09.2020
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Maintained an healthy environment through thorough disinfection of high-touch surfaces and restrooms.
  • Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Refilled soap dispensers and air fresheners in 40 bathrooms.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Cashier

Tacobell
Raeford, North Carolina
08.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Restaurant Shift Manager

Burger King Hosts
Fort Myers Fl, Florida
03.2020 - 10.2022
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Monitored employee food handling, safety and uniform requirements.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
  • Monitored daily cash flow, ensuring accuracy in transactions and deposits.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Manager of Sales and Production

Dollar Tree Stores
Fort Myers, Florida
07.2016 - 01.2019
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Conducted regular market research initiatives aimed at better understanding current industry trends as well as potential emerging opportunities which could be leveraged by our organization moving forward – information gathered proved invaluable when formulating future strategic plans aimed at driving business growth.
  • Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
  • Delivered key presentations to stakeholders, effectively communicating progress towards organizational goals and highlighting areas for improvement.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.

Education

High School Diploma -

EAST LEE HIGH SCHOOL
Fort Myers, FL
05-2019

Skills

  • Chemical handling
  • Sanitization techniques
  • Cleaning
  • Team management
  • Willingness to learn
  • Strong work ethic
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Productivity and time management
  • Safety standards and protocols
  • Goal setting
  • New employee training

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Volunteer Travel
  • Music
  • Reading
  • Engaging in food photography and sharing culinary creations on social media
  • Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
  • Strategy Games
  • Learning new cooking techniques and expanding my culinary skills
  • Community Cleanup
  • Gardening
  • Documenting and sharing travel experiences
  • Rock Climbing
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I like looking at the stars and learning about constellations
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Backpacking and Hiking
  • Volunteering
  • Food Photography

Timeline

Cashier

Tacobell
08.2024 - 03.2025

Restaurant Shift Manager

Burger King Hosts
03.2020 - 10.2022

Lead Janitor

Hosts Airport Fort Myers ,Fl
08.2019 - 09.2020

Manager of Sales and Production

Dollar Tree Stores
07.2016 - 01.2019

High School Diploma -

EAST LEE HIGH SCHOOL