Tori Hell
International Falls,MN
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager and Waitress
Sha Sha Resort
05.2013 - Current
- Implement filing systems and organizational strategies.
- Manage a team of employees by delegating tasks, providing training, mentoring, and overseeing daily workflow.
- Oversee daily financial transactions, including cash handling procedures, billing, and net sales.
- Resolve customer complaints promptly and effectively.
- Maintain accurate records of all inventory.
- Increase brand awareness by developing and implementing effective social media marketing and website updating.
- Serve as the primary point of contact for incoming visitors and phone calls, answering all questions promptly.
- Facilitate effective communication between team members by giving memos and announcements in a timely manner.
- Organize events and functions at the resort, promoting positive results.
- Assist guests by gathering information pertaining to reservations and availability.
- Manage high volume of customers during peak hours, maintaining prompt and efficient service, attention to detail, and multitasking skills.
- Assist in training new waitstaff, sharing best practices and improving team performance.
Patient Care Technician
Sandford Health
11.2020 - Current
- Provide friendly and efficient assistance during clinic visits.
- Assist nurses with tasks, streamlining workflow, and increasing efficiency.
- Maintain cleanliness and organization in examination rooms and office by restocking and sanitizing.
- Prepare examination rooms at start of shift and quick turnovers between appointments.
- Collect specimens, deliver to lab and bring results back to clinical team.
- Maintain strict confidentiality of patient information, adhere to HIPAA guidelines at all times.
- Complete EKG's, bladder scans, blood glucose, and other tests.
- Assist providers in administering treatments.
- Collect and document patient medical information such as vital signs, allergies, medications, symptoms, screenings, and medical history.
- Orient and train new staff on proper procedures and policies.
- Assist providers with minor surgeries, including preparing operating room, irrigation, wound dressing, and splinting.
- Assist patients with basic care needs.
- Complete assigned tasks promptly, offer assistance to colleagues as needed, and adapt to changing circumstances.
- Assisted in COVID-19 nasopharyngeal swabbing at COVID Drive Up Site.
- Assist RN with triaging patients to ensure good work flow and efficiency.
- Transporting patients to other departments and performing a good verbal handoff to ensure safety.
Clinical Assistant
Falls Medical Group
04.2023 - 12.2023
- Efficiently managed medical records, scanned documents, organized filing computer systems, and scheduled appointments.
- Maintained cleanliness and organization in examination rooms and office by restocking and sanitizing.
- Managed inventory levels of medical supplies within the clinic setting.
- Facilitated transitions between specialists or departments for patients requiring additional care or referrals.
- Maintained strict confidentiality of patient information, adhered to HIPAA guidelines at all times.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Completed EKG's, bladder scans, blood glucose, and other tests.
- Requested prescription refills and requisitions for patients per order of healthcare provider.
- Packaged and labeled medication prescriptions per order of healthcare provider.
- Directed patients to exam rooms, collected health information, and prepared for examinations.
- Collected and documented patient medical information such as vital signs, allergies, medications, symptoms, and medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted providers with minor surgeries, including preparing operating room, irrigation, drawing up medication, wound dressing, and sterilizing instruments.
- Performed phlebotomy work for lab tests per order of healthcare provider.
- Assisted providers in administering treatments, leading to improved patient outcomes.
- Assisted in billing and collected required co-payments.
- Answered telephone calls to offer information and answer questions promptly.
Education
High School Diploma -
Falls High School
International Falls, MN06.2018
No Degree - Marketing
University of North Dakota
Grand Forks, NDNo Degree - Marketing
Bemidji State University
Bemidji, MNLicense Practical Nursing - License Practical Nursing
Northwest Technical College
Bemidji, MN05.2024
Skills
- Ambulatory Health Care Skills
- Pediatric Health Care Skills
- Family Medicine Health Care Skills
- Infectious Disease Health Care Skills
- Phlebotomy Skills
- Pharmacy Skills
- Clerical Skills
- Leadership Skills
- Proficiency in Epic Software Electronic Health Records
- Management Skills
- Customer Service Skills
- Communication Skills
Certification
- NCPCT - Patient Care Technician
- Basic Life Support (BLS)
- Epic Software, Sanford Health
References
Christina Pennel
Sanford Walk In Clinic
Nursing Supervisor
(218) 368-8096
Jodi Herberg
Sha Sha Resort
Employer
(218) 244-9678
Timeline
Clinical Assistant
Falls Medical Group
04.2023 - 12.2023
Patient Care Technician
Sandford Health
11.2020 - Current
Office Manager and Waitress
Sha Sha Resort
05.2013 - Current
High School Diploma -
Falls High School
No Degree - Marketing
University of North Dakota
No Degree - Marketing
Bemidji State University
License Practical Nursing - License Practical Nursing
Northwest Technical College
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