Tori Herig
New Port Richey,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Practice Performance Consultant
AdventHealth Physician Enterprise
04.2021 - Current
- Responsible for project management and performance of optimization activities within Physician Enterprise, AdventHealth Medical Groups and Primary Care Network
- Utilization of reports for analyzing data related to performance measures by region, medical group, specialty, practice, and provider to review and promote optimal outcomes in support of Physician Enterprise and Primary Care Network objectives
- Proficient in Power BI, PE Dashboards, Epic and Five9 reporting
- Develop customized, solutions-oriented improvement and adoption plans specific to individual practices with coordination and successful implementation of these plans utilizing PDCA and Lean tools such as Gantt and Pareto Charts
- Evaluation of multiple performance data sources to identify and prioritize practice and provider interventions
- Proactively assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the improvement of new or existing solutions, processes, or functionality
- Performs tasks related to project planning, meeting and team facilitation, data collection, schedule creation, deliverable documentation, analysis, and report development
- Project Management and ownership of pilots for Physician Enterprise and Primary Care Network
- Facilitation of Rapid Improvement Events for Physician Enterprise and Primary Care Network
- Committed to purposefully exposing project participants to Lean/Six Sigma methodologies and organizational core competencies (change management, objective decision making)
- Works with the Training Development and Delivery teams to ensure their training content and outreach is based on best practice workflows and aligns with organizational core competencies
- Organizes and designs direct coaching to practices and presents at/facilitates events as needed
- Microsoft Office suite experience with advanced PowerPoint, Excel, Smartsheet and List skills
- Process mapping and process mapping tools experience including Visio and Lucid.
Practice Administrator
AdventHealth Medical Group
08.2016 - 04.2021
- Supervision of physicians and staff in the following specialties: Cardiothoracic & Vascular Surgery, General Surgery, Plastic & Reconstructive Surgery, Subcutaneous Oncology, Podiatry, Cardiology, Primary Care, and Internal Medicine
- Experience in Quality Measure outcomes, HEDIS chart reconciliation & GAP Closures (statistical data analysis)
- Manager of processes relating to OSHA, HIPAA, and Joint Commission standards
- Manager of all physician and staff education requirements
- Preparation and facilitation of monthly Provider Operation Counsel (POC) Meetings
- Expert in Athenahealth EMR and billing software
- Proficient in creation of budgets and financial summaries
- Development and enhancement of operational workflows and performance improvement plans
- Accountable for analyzing denial trends, bad debt and time of service collections
- Oversaw physician contracts and mid-level agreements
- Operation Sunshine Community Outreach Coordinator
- Excellent communication/presentation skills.
Compliance Officer/Clinical Manager
Orthopaedic Associates of West Florida
09.2014 - 04.2016
- Supervised 28 providers (17 Physicians and 11 Mid-levels) and the staff of approximately 64 employees in four office locations within two counties
- Compliance Manager for: OSHA, CLIA, MSDS, Biohazard and Biomedical Waste, Patient and Employee Safety Officer
- Monitoring overhead, quarterly FTE calculations, payroll approval/corrections, budget monitoring, benchmarking reports, Accounts Payable and inventory control
- Creating/monitoring weekly employee schedules for Clinical, Surgery Scheduling, Registration and Front Desk Departments
- Monitoring/mapping of appointment matrixes, protocols, and clinical templates for all 25 providers
- New patient scheduling and reporting to include overseeing multiple phone queues ACD monitoring
- Onboarding, credentialing, training, and dismissal of all new and existing employees for four departments and safety training of entire organization
- Vendor relations to include contract negotiations and Business Associate Agreements
- General knowledge of billing, CMS guidelines, ICD-10 transition, wRVU and other Physician Contracts and Employment Agreements
- Meaningful Use Champion
- Proficient in Excel, Athena, Medinformatix, Exscribe and Centricity programs
- Internal and external marketing, website administration and marketing collateral.
Practice Administrator
Bayfront Health Brooksville dba My Gynecologist
08.2012 - 03.2014
- Supervised six providers (3 Physicians and 3 CNMs) and the staff of approximately 30 employees
- Scheduling (office/hospital on call)
- Supply purchasing with multiple vendors
- Inventory
- Patient relations
- Vendor relations
- Auditing
- Marketing
- Contract handling (provider/vendor/insurance).
Education
Master of Science - Executive Business Management
Hodges University
Naples, Florida12.2015
Bachelor of Science - Executive Business Management
Hodges University
Naples, Florida04.2012
Associate of Science - Radiography
Pasco-Hernando Community College
New Port Richey, Florida12.2009
Associate of Arts - undefined
Pasco-Hernando Community College
New Port Richey, Florida05.2005
Skills
- Lean Six Sigma
- Organizational Development
- Change Management
- Performance Metrics
- Operational Efficiency
- Risk Management
- Performance Improvement
- Benchmarking
- Policy Development
- Process Improvement
- Organizational Skills
- Conflict Resolution
- Strategic Planning
- Trend Analysis
- Business Process Mapping
Certifications & Recognitions
Certification (in progress), Lean Six Sigma Silver Certification
Certification, Lean Six Sigma Bronze Certification, January 2023
Certification, EpicCare Ambulatory Provider Credentialed Trainer, May 2022
Member, SME, October 2019- present
Member, National Association of Professional Women (NAPW), 2015-present
Member, National Seminars Training (STAR 12), 2015-present
Member, Orthopedic Administrators Association (BONES), 2014-2017
Member, Medical Group Management Association (MGMA), 2014-present
Certification, CPR and BLS, 2009- present
Inductee, Sigma Beta Delta National Business Honors Society, 2012
Member, Hodges University President’s Honors List, 2011-2012
Board Certification, Radiologic Technologist, 2009- Non-active
Member, Phi Theta Kappa, 2008-2009
President, Radiography Club: Pasco-Hernando Community College, 2008-2009
Member, Pasco Hernando Community College President’s Honors List, 2008-2009
Recipient, Pasco-Hernando Community College Student Activities Outstanding Club Member Award, 2008-2009
Recipient, Pasco-Hernando Community College Student Activities Service for Club President Award, 2008-2009
Recipient, Pasco-Hernando Community College Certificate of Excellence, 2009
Student Speaker, Pasco-Hernando Community College, Winter Commencement Ceremony, 2009
Timeline
Practice Performance Consultant
AdventHealth Physician Enterprise
04.2021 - Current
Practice Administrator
AdventHealth Medical Group
08.2016 - 04.2021
Compliance Officer/Clinical Manager
Orthopaedic Associates of West Florida
09.2014 - 04.2016
Practice Administrator
Bayfront Health Brooksville dba My Gynecologist
08.2012 - 03.2014
Master of Science - Executive Business Management
Hodges University
Bachelor of Science - Executive Business Management
Hodges University
Associate of Science - Radiography
Pasco-Hernando Community College
Associate of Arts - undefined
Pasco-Hernando Community College
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