Tori Hicks
Kansas City
Summary
Experienced physical therapy professional with over 3 years of dedicated work in patient-centered environments. Adept in physical therapy, with specialized training in athletics treatment. Recognized for personable and friendly demeanor, coupled with strong work ethic and meticulous attention to detail. Committed to delivering results and providing exceptional care to patients.
Overview
11
11
years of professional experience
Work History
Baggage Handler
United Airlines
01.2024 - Current
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Front Desk Guest Service Agent
Marriott Vacations Worldwide
08.2021 - 06.2023
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Athletic Trainer
Lincoln University Of Missouri
01.2021 - 05.2022
- Coordinated care with team doctors, athletes, families and coaches.
- Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Developed and implemented preventive programs to minimize injuries.
- Communicated with head trainer and doctors about patient needs.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Prescribed treatments such as rest, ice, compression and elevation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
TEAM MEMBER
Walmart | Hays
06.2018 - 08.2018
- Communicated clear expectations and goals to each team member
- Communicated all store initiatives and promotions to customers to generate return business
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Answered product questions with up-to-date knowledge of sales and store promotions
TEAM MEMBER
Culvers' | LEE'S SUMMIT
05.2013 - 03.2016
- Successfully communicated with all team members to navigate job duties and complete daily task
- Sought out ways to go above and beyond job requirements
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Handled cash and credit card transactions at drive-thru to promote timely order completion
- Cleaned grocery shelves, storage area, and work areas and kept floors free of spills, water, and hazardous debris
- Established and maintained positive work environment
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked on different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sought out ways to go above and beyond job requirements.
Education
Master of Science - Physical Therapy
South College
Knoxville, TN05.2027
Bachelor of Science - Kinesiology And Exercise Science
Lincoln University
Jefferson City, MO05.2022
No Degree - Sports Medicine
Fort Hays State University
Fort Hays, KS2018
High School Diploma - Medicine
Lees Summit North High School
Lee's Summit, MO05.2017
Skills
- Observant
- Fast learner
- Perfectionist
- Loyal and Determined
- Work Activity Planning
- Calm under pressure
- Dedicated to excellence
- Passionate about career goals
Timeline
Baggage Handler
United Airlines
01.2024 - Current
Front Desk Guest Service Agent
Marriott Vacations Worldwide
08.2021 - 06.2023
Athletic Trainer
Lincoln University Of Missouri
01.2021 - 05.2022
TEAM MEMBER
Walmart | Hays
06.2018 - 08.2018
TEAM MEMBER
Culvers' | LEE'S SUMMIT
05.2013 - 03.2016
Master of Science - Physical Therapy
South College
Bachelor of Science - Kinesiology And Exercise Science
Lincoln University
No Degree - Sports Medicine
Fort Hays State University
High School Diploma - Medicine
Lees Summit North High School
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