18+ Years of Exceptional Service in Public Health
TORI HOLLINS
Administrator/ Admissions
San Diego,CA
Summary
Hospitable Admissions Coordinator with over 4 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Self-motivated and driven, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
18
18
6
6
years of professional experience
Work History
Administrator: Immigration Shelter
California Department Of Public Health
01.2022 - 09.2022
- Oversaw processing of Clients including admission and registration, medical attention, COVID-19 testing and vaccination (As well as housing and basic needs).
- Collected and processed data in coordination with CDPH, TVRC Site Lead, other Agencies and NGO’s
- Completed intake and assessment of Clients, providing Sponsor/travel assistance, meals, clothing and any additional needs
- Identified and directed COVID-19 positive patients to Quarantine and assigned medical staff
- Managed meal, clothing and donation inventory
- Supported Site needs as they arise, including general Social Service support.
ADMISSIONS COORDINATOR
VITAS HEALTHCARE
10.2019 - 07.2020
- Processed new referrals via telephone, email, fax and website inquiries in a manor most fitting to the referral source as well as updating the referral source throughout the admissions process
- Educated families and patients regarding hospice services with sensitivity and empathy
- Completed admissions consent paperwork, data entry and follow up over a 3 week timeline while maintaining HIPPA guidelines
- Verified Medicare, Medical, Commercial and Managed health care plans, completing financial assessments when required
- Contacted patients/ family to offer appointments, scheduled staff to attend appointments and completed reports from Nursing staff 24/7
- Facilitated discharge plans with patient/ family, doctors/ hospitals
- Processed orders for all medical equipment/ oxygen needed and scheduled delivery and setup
- Maintained very detailed patient charts/notes throughout the admissions process for 50-90 patients daily.
EMPLOYMENT CASE MANAGER
PUBLIC CONSULTING GROUP
02.2019 - 10.2019
- Strong ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public
- Proper etiquette including, but not limited to, customer relation techniques, actively listening, superior verbal and written communication skills
- Natural ability to show a professional level of empathy for Clients and respect for cultural difference as well as ability to partner with and motivate participants with physical and/ or mental disabilities
- Excellent accuracy and attention to detail, proven ability to prioritize work, meet deadlines, create and manage a record keeping system and follow up while maintaining optimal quality level
- Proficient in determining eligibility, calculating and processing monetary payments using CalWin
- Independent self-starter able to work on and complete multiple projects simultaneously.
COMMERCIAL CARE CASE MANAGER/ LEAD
GreatCall/ BestBuy
12.2017 - 02.2019
- Emergency alert monitoring for over 100 commercial elderly care facilities and upwards of000 Managed Care members ensuring staff is promptly informed of any changes in resident activity
- Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
- Mitigated patient discharge delays by coordinating tests, therapy and other treatments.
- Created/streamlined procedures, trained new Advisors and Leads to navigate all systems while identifying and resolving customer issues with “white glove” service
- Personalized care for Residents on a corporate and individual level; resolving issues ranging from resident care to product issues, ordering/ billing, network/device and on site staff training for forty-five states
- Effectively maneuver across ten plus system applications including but not limited to NetSuite
- Excel, Microsoft Office and Pulse while simultaneously interacting with customer and team members to ensure the best customer experience on all levels.
CUSTOMER CARE TECHNICIAN
Spectrum
06.2016 - 12.2017
- Deciphered and verified level of customer emergency and dispatched emergency technicians
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving issue for “VIP” clientele
- Completed third party verification and coding for phone equipment and services applicable.
Education
DIPLOMA -
HELIX CHARTER HIGH SCHOOL
Skills
- Fully Vaccinated with First Aid and Mental Health Certification
- Proven Case Management, Organization and
- Exceptional Team Building, Leadership and
- Exceptional Communication and Judgement skills
Human Services Skills
Training expertise
- Advanced ability to resolve issues in
- Duly skilled in multitasking in both a
- Timesheet Processing and Scheduling expertise
Stressful/ time sensitive situations
Technical and communicative aspect in
Diverse situations
Timeline
Administrator: Immigration Shelter
California Department Of Public Health
01.2022 - 09.2022
ADMISSIONS COORDINATOR
VITAS HEALTHCARE
10.2019 - 07.2020
EMPLOYMENT CASE MANAGER
PUBLIC CONSULTING GROUP
02.2019 - 10.2019
COMMERCIAL CARE CASE MANAGER/ LEAD
GreatCall/ BestBuy
12.2017 - 02.2019
CUSTOMER CARE TECHNICIAN
Spectrum
06.2016 - 12.2017
DIPLOMA -
HELIX CHARTER HIGH SCHOOL
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