Tori Howell
Director
Lancaster,OH
Summary
Enthusiastic Technical Director with 20 years experience in the Insurance business. Highly effective at liaising between departments to build relationships and provide a trusted partnership in order to meet organizational goals. Well versed in assessing challenges, resolving problems and implementing plans to mitigate risk and technical obstacles. Expertise in managing programs and building successful teams focused on creating high-quality work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Director
Nationwide
11.2019 - Current
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with associates to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
Director of Operations
Nationwide Retirement Plans
05.2018 - 11.2019
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Director
Nationwide Retirement Plans
03.2017 - 03.2018
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Developed impactful and strategic partnerships with clients to drive business development.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Made recommendations for changes in funding process and policies based on data and judgment.
NF Tech Operations Manager
Nationwide
05.2011 - 03.2017
Education
Bachelor of Science - Business And Communications
Franklin University
Columbus, OH01.2025
Skills
- Strategy Development
- Operational Efficiency
- Client Relationship Management
- Facilitating Change
- Inspiring Others
- Active Listening
- Process Improvement Initiatives
- Providing Feedback
- Customer Care
- Implementation Planning
Additional Information
- D.I.S.C Profile: Strong I (Influencer)
- Magnetic
- Persuasive/Convincing
- Trusting
- Optimistic
Certification
Series 26 Licensed
Series 6 Licensed
FLMI Designation
FSRI Designation
Timeline
Technical Director
Nationwide
11.2019 - Current
Director of Operations
Nationwide Retirement Plans
05.2018 - 11.2019
Director
Nationwide Retirement Plans
03.2017 - 03.2018
NF Tech Operations Manager
Nationwide
05.2011 - 03.2017
Bachelor of Science - Business And Communications
Franklin University