Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Hua

Kansas City,MO

Summary

People focused employee with various experience fulfilling performance and service needs. Motivated to apply my knowledge of relationship building, patient handling, customer service, and documentation within a setting that will utilize multiple levels of care.

Overview

9
9
years of professional experience

Work History

Optician

Fairway Eye Center
Mission, KS
02.2016 - Current
  • Start to finish with each patient. Intake, benefit lookup, plan benefit explanation, exam process, eyewear/contact sales, insurance claims and follow up.
  • Get to know patient’s daily and lifestyle preferences to help select eyewear that best fits their style and comfortability.
  • Assist patients as needed with walking to pretest room, exam chair and lobby areas.
  • Handled trouble shooting and customer escalations. Understanding vision, comfort, and style issues as explained by the patient. Making adjustments to ensure each patient is please with and confident in the solution provided.
  • Insert and remove contact lenses from patients eye and perform contact teachings on insertion and removal to patients who are new to wearing contacts.
  • Operated systems including Officemate, Slack, Skype, ADP, Voya, Word, Excel and Google Drive.

Employee Relations Manager

Cosentino's Food Stores
Overland Park, KS
07.2022 - 10.2023
  • Communicated with HR and Recruiting manager to oversee hiring and people management for four Cosentino’s grocery locations.
  • Recruited, interviewed and completed the onboarding process for candidates for all store positions.
  • Collaborated with staff and management in analysis and resolution of issues, grievances and conflicts within the store.
  • Supported quarterly performance assessments to increase employee retention and performance improvement.
  • Focus on improving morale with positive observations, reward programs, development and collaboration.
  • Obtained applicants legal documents to process I9, W4, benefit and payroll enrollment. Properly handled this information per HIPAA guidelines.

CSR Benefits and Claims

Trustmark Health Benefits TPA
Chicago, Illinois
01.2021 - 07.2022
  • High volume benefit call intake/resolution relating to claims, varying medical benefits, coverages and enrollment.
  • Operates work systems including workday, family files, FiveNine phone system, Sharepoint, Dynamics, Microsoft Systems
  • Investigate plan benefits using Summary Plan Description, Claim forms and Explanation of Benefits
  • Understanding of CPT, ICD10 coding

Education

High School Diploma -

North Kansas City High School
Kansas City, MO

Some College (No Degree) -

Metropolitan Community College
Kansas City, MO

Skills

  • Communicate effectively with a diverse range of people including both patients and staff
  • Timely, Consistent, Uplifting, Motivating
  • Human Resource experience with employee and patient forms involving legal documents and protection of information
  • People support and relationship building

Timeline

Employee Relations Manager

Cosentino's Food Stores
07.2022 - 10.2023

CSR Benefits and Claims

Trustmark Health Benefits TPA
01.2021 - 07.2022

Optician

Fairway Eye Center
02.2016 - Current

High School Diploma -

North Kansas City High School

Some College (No Degree) -

Metropolitan Community College

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Tori Hua