Tori Hunt
Dixon
Summary
Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully managing escalated customer support issues. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Hunts Hauling & Junk Removal LLC
10.2019 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing and handling all financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Managed content across multiple platforms for widest audience reach.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Regional Superior Court Representative
GC Services
09.2020 - 05.2022
- Remained calm, stayed professional and provided exceptional service on all interactions with customers, even when interacting with difficult individuals.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts, and updating computer systems.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Tracked cases and managed electronic and physical records, entering filings, rulings, and closing cases when complete.
- Wrote error-free and professional correspondence on behalf of court system.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
Customer Call Center Representative
PK Willis
12.2017 - 02.2020
- Managed high-volume of inbound and outbound customer and client calls.
- Documented conversations with customers to track requests, problems, and solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Reviewed account and service histories to identify trends and issues.
- Trained new employees on processes to promote productivity team-wide.
Personal Care Aide
Carlton Senior Living
08.2015 - 12.2017
- Worked to improve patient outlook and daily living through compassionate care.
- Maintained a clean and well-organized environment to promote resident happiness and safety.
- Followed HIPPA guidelines and regulations.
- Trained new care aids to perform the daily duties.
- Attend to routine care of residents needs per the personal service plan.
- Understand, follow, and enforce all universal residential care, safety precautions and infection control practices.
Education
High School Diploma -
Dixon High School
06-2011
Skills
- Analytical problem-solving
- Proficient in technology
- Call management skills
- Enthusiastic demeanor
- Adaptable team collaborator
- Issue resolution
- Account management
- Accurate data entry
- Effective phone etiquette
- Analytical reasoning
- Strong organizational abilities
- Approachable personality
- Consistently reliable
- Data collection
- Typing speed: 37 WPM
- Relationship building
- Facilitation of training programs
- Transaction management
- Documentation expertise
- Business operations management
Timeline
Regional Superior Court Representative
GC Services
09.2020 - 05.2022
Owner/Operator
Hunts Hauling & Junk Removal LLC
10.2019 - Current
Customer Call Center Representative
PK Willis
12.2017 - 02.2020
Personal Care Aide
Carlton Senior Living
08.2015 - 12.2017
High School Diploma -
Dixon High School