Tori Jenell Locklear
Hephzibah,GA
Summary
Ambitious Finance Manager at Furniture Outlet Augusta with proven customer service and data entry expertise. Adept at training staff and enhancing operational efficiency, achieving an average of $30,000 to $80,000 in sales a month. Strong communication and problem-solving skills drive success in vendor management and payroll administration. Committed to fostering positive team environments.
Overview
17
17
years of professional experience
Work History
Finance Manager
Furniture Outlet Augusta
05.2016 - Current
- Working with companies such as (Synchrony, Wells Fargo, Crest, 1st Franklin and Okinus, Lendmark, Snap, Progressive, Acima etc.) to help customers get loans to purchase furniture
- Explaining the loan process along with answering questions
- Moving customers through companies depending on the personal information given such as credit score and bank account information
- Data Entry: Entering invoices and receiving goods into FROG (Furniture Retail Operations Group)
- Review data for deficiencies or errors, correct any incompatibilities
- Entering information into company portals, an ability to work in a busy environment and problem solving
- Front Desk: Greet and welcome guests, Answer questions and address complaints
- Setting up deliveries and scheduling services, answering all phones and emails, filing invoices, receipts, and layaways, Faxing, and copying, completing invoices by taking payments
- Ordering parts for the warehouse and customers
- Transferring calls and taking phone payments
- Preparing bank deposits, bi-weekly payroll for 12 employees
- The Last point of contact
- Make price tags, disclaimers, and flyers on WORD
- SALES: Greet and assists customers provide the highest level of customer service
- Maintain knowledge of all vendors, merchandise, and warranties
- Order furniture from manufacturers, calculate cost, freight for items sold
- Recommended products based on customers’ needs and desires, answer questions regarding products
- Prepare sales slips and contracts, arranged delivery, and facilitated special requests and orders
- Provided knowledgeable, honest, and superior customer service
- Build great relationships with customers and trust
- Average $30-80 thousand in sales along with another duties
- Training: I train all employees that come to work for furniture outlet
- I train on the software, sales floor, front desk duties, services, and all finance companies
- I also train on merchandise knowledge, warranties, ordering and catalogs
- Trained employees with 2nd location as well (Furniture Outlet Aiken)
- Payroll: Gather information on hours worked for each employee
- Calculate the correct amount incorporating overtime, deductions, bonuses etc
- Receive approval from upper management for payments when needed
- Prepare and execute pay orders through an electronic system or distribute paychecks
Assistant Manager (Seasonal)
Worldwide Photography (EPG)
11.2014 - 11.2016
- Train, and lead team members
- Document and maintain employee work schedules and logged hours
- Ensure set open/close procedures are being met
- Make sure daily deposits are made on time
- Identify and meet customer needs during photo sessions
- Maintain daily sales goals and labor budgets
- Maintain supply and merchandise inventories
- Maintain a safe, clean, positive work environment on photo set at all times
- Greet customers, assist with purchases and questions
- Promote an efficient flow of customers through photo set
- Ability to work a flexible schedule
- Ability to demonstrate composure under pressure in fast-paced environment
- Knowledgeable of computers, photo equipment
- Handling payroll
- Dealing with employee issues (write-ups and suspensions)
- Any other tasks manager assigns
Shift Leader
Dunkin Donuts
06.2008 - 09.2014
- Responsible for monitoring performance/customer service of employees
- Responsible for managing the sales floor during peak hours of operation to ensure courteous, accurate and efficient service
- Complete weekly food and paper inventory
- POS systems, ensuring that they are up to date
- Assist in the daily cash management functions
Cashier/Customer Service Manager
Walmart
11.2009 - 08.2014
- Receive payment by cash, check credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods
- CSM: Ensure that the customer's needs are being met to their satisfaction
- Help assist customers and manage customer service employees throughout the day
- Deals with customer's complaints and technology support on cash registers and other equipment
- Overseeing cashiers, filling, and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is very busy
- Assigning GO-backs with departments to pick up items to take back to designated areas
Camp Counselor /Assistant Teacher/Child Care Coordinator
Shiloh Christian Church
07.2008 - 08.2010
- Provided daily classroom support to day camp teachers, handling duties assigned to a paraprofessional in the classroom
- Interacted with children and adults to provide information and instruction, as assigned
- Assisted teachers in meeting physical, psychological, nutritional, and spiritual needs
- Prepared and served nutritious meals to day camp participants and served breakfast, snacks, and lunch
- Supervised structured play during break times
Education
High School Diploma -
Middletown High School
Middletown, CT05.2010
Skills
- Communication
- Interpersonal Skills
- Critical thinking
- Decision-making
- Problem solving
- Accuracy
- Attention to details
- Organization
- Prioritization
- Flexibility
- Eagerness to learn
- Team player
- Reliability
- Dependability
- Coordination
- Multi-tasking
- Adaptability
- Resourcefulness
- Independence
- Industriousness
- People-oriented
- Data entry
- Payroll administration
- Customer service
- Vendor management
- Employee training
- Invoice management
- Inventory control
- Staff training
- Customer satisfaction
- Tax compliance
- Proficient in [software]
Timeline
Finance Manager
Furniture Outlet Augusta
05.2016 - Current
Assistant Manager (Seasonal)
Worldwide Photography (EPG)
11.2014 - 11.2016
Cashier/Customer Service Manager
Walmart
11.2009 - 08.2014
Camp Counselor /Assistant Teacher/Child Care Coordinator
Shiloh Christian Church
07.2008 - 08.2010
Shift Leader
Dunkin Donuts
06.2008 - 09.2014
High School Diploma -
Middletown High School
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