TORI JOHNSON
San Antonio
Summary
- Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.Dedicated and detail-oriented professional with over 10 years of experience in customer service and administrative support, seeking to leverage strong communication and organizational skills in a federal role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Omnicare 365
04.2024 - Current
- Answer inbound calls from member, providers, and other stakeholder
- Educate customers about services and products, ensuring a thorough understanding of offerings to enhance satisfaction.
- Manage customer accounts and process transactions efficiently, maintaining accuracy and attention to detail.
- Assist with medical claims by researching, explaining, and resolving billing or payment concerns.
- Monitor customer feedback and provide insights to improve service delivery and customer experience.
- Explain healthcare options, educate members about preventive services, wellness programs and resources.
Executive Assistant
Shiloh Transport, LLC
Columbus, GA
11.2022 - 08.2023
- Ensure compliance with federal, state, and local transportation and healthcare regulations.
- Responsible for timekeeping for office employees, accurately recording hours worked and ensuring compliance with agency policies to support payroll processing.
- Managed accounts payable by processing bills and contracts, ensuring timely payments and adherence to budgetary constraints.
- Utilized various software applications, including Microsoft Office Suite and specialized project management tools, to support data entry, analysis, and reporting.
- Acted as a liaison between departments and external stakeholders, facilitating communication and collaboration to achieve project objectives.
Sales Agent/Customer Service Representative
BroadPath Healthcare
Columbus, GA
04.2021 - 04.2022
- Developed strong customer relationships through effective communication and personalized service.
- Managed billing inquiries, ensuring accurate account information and timely resolutions.
- Maintained up-to-date knowledge of healthcare policies and procedures to assist clients effectively.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends and initiate service improvement strategies.
Care Giver
Freedom Adult day Care
Columbus, GA
08.2016 - 04.2019
- Assist with activities of daily living such as eating, toileting, grooming, hygiene, dressing, and mobility.
- Provide medication reminders
- Monitor health and behavior changes and report concerns to supervisors or nursing staff.
- Engage in therapeutic activities designed to stimulate memory, cognition and socialization
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed personalized care plans in collaboration with families and healthcare professionals.
Education
Associates of Occupational Science - Criminal Justice
Miller-Motte Technical College
01.2020
Skills
- Problem-Solving
- Administrative Skills
- Data Analysis and Reporting
- Interpersonal Communication
- Diversity & Collaboration
- Sales
- Program Management
- Regulatory Compliance
- Customer Service
- Team Collaboration
- Report Writing
Certification
- Business Office Specialist
- Virginia College, 2016
Timeline
Customer Care Representative
Omnicare 365
04.2024 - Current
Executive Assistant
Shiloh Transport, LLC
11.2022 - 08.2023
Sales Agent/Customer Service Representative
BroadPath Healthcare
04.2021 - 04.2022
Care Giver
Freedom Adult day Care
08.2016 - 04.2019
Associates of Occupational Science - Criminal Justice
Miller-Motte Technical College
Certifications
Business Office Specialist
Viriginia College, 2016