Summary
Overview
Work History
Education
Skills
Timeline
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Tori Jones

Lithia Springs,GA

Summary

Proactive Store Manager and Production Line Leader with extensive experience in retail operations, inventory control, and staff management. Successfully improved customer satisfaction and operational efficiency through effective training and streamlined processes. Bringing strong skills in employee supervision, safety protocols, and quality control to advance in a new role. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Store Manager

Great American Cookies
06.2023 - 08.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.

Production Line Leader

Roper
10.2021 - 02.2023
  • Followed good manufacturing processes (GMPs).
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
  • Prioritized employee safety to reduce incidents.
  • Set up machining, performed required maintenance and made adjustments to machines.
  • Inspected products on specific cycle depending on complexity level or design for production.
  • Supervised production staff of 12 to 15

Shoe Department Manager

Shoe Show
01.2018 - 11.2018
  • Fostered an environment of continuous learning among staff members through regular performance reviews and constructive feedback sessions.
  • Improved customer satisfaction by providing personalized shoe recommendations and attentive service.
  • Boosted store sales through effective merchandise displays and strategic promotional efforts.
  • Managed inventory levels by conducting regular stock checks and placing timely orders for new products.
  • Optimized staff scheduling to ensure adequate coverage during peak shopping hours without overstaffing during slower periods.
  • Increased efficiency in daily operations by implementing streamlined processes for tasks such as restocking shelves and managing returns.

Education

GED -

North West Tech

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Shift Scheduling
  • Employee Training
  • Staff Management
  • Staff Supervision
  • Assembly and production
  • Production tracking
  • Quality Control
  • Production goal tracking

Timeline

Store Manager

Great American Cookies
06.2023 - 08.2023

Production Line Leader

Roper
10.2021 - 02.2023

Shoe Department Manager

Shoe Show
01.2018 - 11.2018

GED -

North West Tech

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Tori Jones