Tori Keeley
Catawba,NC
Summary
Customer-focused hospitality and business professional with over 10 years of experience in customer service, operations, and team leadership. Proven ability to build strong client relationships, increase revenue through upselling, and manage daily operations efficiently. Known for reliability, attention to detail, and delivering exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Keeley Cleaning Services
Owner-Operator
Mooresville, NC
05.2012 - Current
- Founded and managed a residential cleaning business, overseeing daily operations, scheduling, and client relationships.
- Generated sales quotes, managed accounts, and established service protocols to ensure consistent quality and customer satisfaction.
- Resolved client concerns professionally, contributing to strong client retention and referral growth.
Golf Course Hospitality Attendant
Trump National Golf Club Charlotte
Mooresville, NC
03.2021 - 11.2023
- Provided exceptional customer service to members and guests, ensuring a positive and efficient on-course experience.
- Maximized revenue opportunities through strategic upselling and collaboration with team members to support operational goals.
- Coordinated special events and functions, managing logistics to exceed client expectations.
Retail Supervisor
Sweet Frog
Mooresville, NC
10.2012 - 04.2015
- Provided exceptional customer service to members and guests, ensuring a positive and efficient on-course experience.
- Maximized revenue opportunities through strategic upselling and collaboration with team members to support operational goals.
- Coordinated special events and functions, managing logistics to exceed client expectations.
Education
High School Diploma -
Bandys High School
Catawba, NC06.2012
Skills
- Customer Service & Client Relations
- Upselling & Sales Support
- Staff Training & Scheduling
- Inventory Control
- Conflict Resolution
- Time Management & Organization
- Team Collaboration
References
- Kyle Salerno Trump National Golf Supervisor (704) 604-6069
- Julie Marino Keeley Clean Client (773) 919- 3819
- James Ellerby Keeley Clean Client (516) 509-7071
Hobbies and Interests
- Golfing
- Painting
- Interior design
Timeline
Golf Course Hospitality Attendant
Trump National Golf Club Charlotte
03.2021 - 11.2023
Retail Supervisor
Sweet Frog
10.2012 - 04.2015
Keeley Cleaning Services
Owner-Operator
05.2012 - Current
High School Diploma -
Bandys High School