Tori Kirkland
ATLANTA,GA
Summary
Results-oriented professional with extensive experience in customer service and problem-solving. Expertise in strategic planning and report writing to optimize flight operations and improve passenger experience. Focused on enhancing operational efficiency and mentoring staff to deliver high-quality service.
Overview
5
5
years of professional experience
Work History
TSA Divestment Officer
Delta Air Lines, Inc
Atlanta, GA
10.2024 - Current
- Coordinated flight schedules to optimize operational efficiency and enhance customer experience.
- Assisted in managing daily operations to ensure compliance with safety regulations and company policies.
- Supported customer service initiatives, addressing passenger inquiries and resolving issues effectively.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Customer Service Representative
United HealthGroup
Remote
11.2022 - 08.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM systems to track interactions and ensure accurate customer information management.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Maintained composure in high-pressure situations, ensuring consistent support to diverse clientele.
Call Center Representative
Walmart
Remote
11.2021 - 03.2022
- Analyzed customer feedback to identify trends and recommend process improvements.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
High School Diploma -
New Manchester High School
Douglasville, GACertified Nursing Assistant - Nursing
West Georgia Technical College
La Grange, GA05.2024
Skills
- Operational coordination
- Strategic planning
- Customer support
- Call center customer service
- Resolving issues
- Operational efficiency
- Data analysis
- Operational support
- Issue resolution
- Report writing
Timeline
TSA Divestment Officer
Delta Air Lines, Inc
10.2024 - Current
Customer Service Representative
United HealthGroup
11.2022 - 08.2024
Call Center Representative
Walmart
11.2021 - 03.2022
High School Diploma -
New Manchester High School
Certified Nursing Assistant - Nursing
West Georgia Technical College