Tori Klep
Mentor,OH
Summary
Aspiring professional with a solid background in customer service and management, eager to contribute to a progressive organization. Demonstrated leadership skills, with a proven ability to engage with diverse age groups while delivering exceptional support. Expertise in effective communication techniques that drive sales and customer engagement. Committed to further developing skills and achieving excellence in customer-oriented roles.
Overview
6
6
years of professional experience
Work History
Childcare Educator
Papillion Enrichment Center
Willoughby Hills, OH
01.2025 - Current
- Maintained a secure, nurturing learning environment.
- Promote comprehensive child growth and age-appropriate learning.
- Craft and execute structured lesson plans with interactive elements.
- Enhance parental interactions through ongoing dialogue.
Housekeeping Supervisor
The Preserve at Mentor Ridge
Mentor, OH
02.2022 - 01.2025
- Supervised a crew of housekeeping and laundry professionals, ensuring tasks were completed meticulously.
- Ensured compliance with health regulations through systematic hygiene assessments.
- Supported efficient daily functions through timely replenishment of essential inventory.
- Provided comprehensive training on cleaning standards, laundering techniques, and workplace safety measures.
- Coordinated staff schedules to maintain optimal coverage and efficiency.
- Established a pleasant atmosphere for residents by effectively managing their housekeeping and laundry requirements.
- Conducted evaluations of staff performance, offered constructive feedback, and developed improvement strategies for better service.
Sales and Service Associate
Jack's Pools and Spas
Madison, OH
04.2019 - 10.2021
- Enhanced customer satisfaction by recommending suitable pool and spa products, resulting in higher sales.
- Enhanced satisfaction levels by effectively managing and resolving customer concerns.
- Monitored inventory levels and ensured optimal stock availability.
- Contributed to overall revenue growth by leveraging opportunities for product promotion.
- Executed transaction processing with efficiency.
Education
Associate of Arts - Business Management
Lakeland Community College
Willoughby, OH05-2021
Skills
- Account management
- Sales and Marketing
- Customer Relationship Management
- Retail POS
- Customer service
- Supervisory skills
- Inventory management
- Business growth and retention
- Training and mentoring
- Team building
- Communication
- Quality assurance and control
- Microsoft Office Suite
- Social media
- Time management
- Data entry
Affiliations
- Gardening and plant care
- Reading / learning
- Spending time with family and friends
- Hiking, biking, and being outside
References
References available upon request.
Timeline
Childcare Educator
Papillion Enrichment Center
01.2025 - Current
Housekeeping Supervisor
The Preserve at Mentor Ridge
02.2022 - 01.2025
Sales and Service Associate
Jack's Pools and Spas
04.2019 - 10.2021
Associate of Arts - Business Management
Lakeland Community College
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