Tori Lang
Northfield,VT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bank Teller
People's United Bank / M&T Bank
Colchester, VT
02.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cosmetologist
Supercuts
South Burlington, VT
10.2018 - 02.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Direct Support Professional
Schenectady ARC
Schenectady, NY
05.2018 - 10.2018
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Elizabeth Arden Counter Manager
Boscov's
Clifton Park, NY
08.2017 - 05.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
Cosmetology License - Cosmetology Education
O'Briens Training Center
Burlington VT03.1999
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Approachable
- Positive
- Exceptional customer service
Timeline
Bank Teller
People's United Bank / M&T Bank
02.2021 - Current
Cosmetologist
Supercuts
10.2018 - 02.2021
Direct Support Professional
Schenectady ARC
05.2018 - 10.2018
Elizabeth Arden Counter Manager
Boscov's
08.2017 - 05.2018
Cosmetology License - Cosmetology Education
O'Briens Training Center