Tori Lang
Northfield
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Marshalls Department Store
02.2025 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Facilitated successful audits by maintaining impeccable financial and operational records.
- Monitored front areas so that questions could be promptly addressed.
Reimbursement Specialist
Clara Martin Center
07.2024 - 09.2024
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
Bank Teller
People's United Bank / M&T Bank
02.2022 - 06.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cosmetologist
Supercuts
10.2018 - 02.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Direct Support Professional
Schenectady ARC
05.2018 - 10.2018
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Elizabeth Arden Counter Manager
Boscov's
08.2017 - 05.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Education
Cosmetology License - Cosmetology Education
O'Briens Training Center
Burlington, VT03.1999
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Approachable
- Positive
- Exceptional customer service
- Attention to detail
Timeline
Administrative Coordinator
Marshalls Department Store
02.2025 - Current
Reimbursement Specialist
Clara Martin Center
07.2024 - 09.2024
Bank Teller
People's United Bank / M&T Bank
02.2022 - 06.2024
Cosmetologist
Supercuts
10.2018 - 02.2021
Direct Support Professional
Schenectady ARC
05.2018 - 10.2018
Elizabeth Arden Counter Manager
Boscov's
08.2017 - 05.2018
Cosmetology License - Cosmetology Education
O'Briens Training Center
Similar Profiles
Penelope JimenezPenelope Jimenez
Sales Associate at Marshalls Department StoreSales Associate at Marshalls Department Store
Shari McKenzieShari McKenzie
Backroom Coordinator at Marshalls Department StoreBackroom Coordinator at Marshalls Department Store
Catherine Tabor - HebertCatherine Tabor - Hebert
Sales Associate at Marshalls Department StoreSales Associate at Marshalls Department Store
Edward HayfordEdward Hayford
Sales Representative/Warehouse Worker at Capital AcquisitionsSales Representative/Warehouse Worker at Capital Acquisitions
Anna PalmeriAnna Palmeri
Real Estate Agent at Cohn and Company Real EstateReal Estate Agent at Cohn and Company Real Estate