Tori Littlejohn
Amarillo,TX
Summary
Proven Member Service/Lending Specialist at Education Credit Union, adept in customer service and loan processing. Excelled in resolving complaints, enhancing customer satisfaction, and promoting financial products with empathy and efficiency. Demonstrated teamwork and effective communication, contributing to positive outcomes and community engagement. Achieved notable customer loyalty through skilled complaint handling and personalized service.
Overview
8
8
years of professional experience
Work History
Member Service/Lending Specialist
Education Credit Union
07.2019 - 04.2024
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated and engaged customers with new bank products and services.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for products and services.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
United Supermarkets
01.2016 - 07.2019
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05-2019
Timeline
Member Service/Lending Specialist
Education Credit Union
07.2019 - 04.2024
Customer Service Representative
United Supermarkets
01.2016 - 07.2019
High School Diploma -
Amarillo High School
Skills
- Teamwork
- Customer service-focused
- Organizational skills
- Effective communication
- Cash handling
- Customer relations
- Self motivation
- Complaint handling
- Loan processing
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