Night Auditor/Front Desk Clerk
Hampton by Hilton
08.2022 - Current
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Collaborated with housekeeping staff to coordinate room availability for incoming guests
- Trained new front desk employees on night audit processes and procedures
- Maintained strict confidentiality of guest information in accordance with privacy regulations
- Assisted in the implementation of cost-saving measures such as energy conservation initiatives during overnight hours
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
- Coordinated with maintenance personnel to address any facility issues that arose during the night shift
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Responded to email inquiries in a professional manner within established timelines
- Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
- Updated reservation systems with accurate information on room availability and rates for efficient bookings
- Trained new front desk personnel on standard operating procedures and customer service protocols