Tori Martel
Madison,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Optometric Assistant
Eyemart Express
08.2024 - 11.2024
- Scheduled appointments for routine eye exams.
- Placed and completed orders for contact lenses.
- Entered new prescriptions into the database system for processing of payment for services.
- Communicated with patients during the check in process.
- Performed developmentally appropriate patient care for optometry patients aged 4 and up.
Food Sample Technician
Actalent Temporary Agency
09.2023 - 11.2023
- Sanitized work utensils at an appropriate temperature.
- Maintained a sanitary work environment.
- Mixed, labeled, and packed samples for analytical testing.
- Worked with spreadsheet data to correlate appropriate information for multiple food samples brought into the laboratory for analysis.
- Monitored and documented safety standards to verify compliance.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
Pharmacy Technician
Walgreens
08.2022 - 06.2023
- Provided exceptional customer service, answering questions from both patients and healthcare providers.
- Accurately filled prescriptions, calculated dosages, and prepared medication labels.
- Managed medication inventory, ensuring medications were stocked, labeled, and records were maintained.
- Collaborated with pharmacists to ensure medication accuracy and patient safety.
- Processed insurance claims and handled co-payments and full payments.
- Entered patient prescription information into internal systems and ensured timely prescription fulfillment.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Laboratory Technician
Genus IntelliGen Technologies
11.2021 - 01.2022
- Performed quality control testing and routine maintenance on lab equipment.
- Interpreted and documented results of lab tests, ensuring data integrity and accuracy.
- Calibrated lab instruments and maintained records of equipment performance.
- Cleaned and sterilized tools to maintain the integrity of specimens and equipment.
- Compiled test results and communicated findings to internal teams.
Customer Service Representative
Evco Plastics
02.2020 - 07.2020
- Managed customer inquiries regarding merchandise, sales, and product availability.
- Communicated with vendors to address backorders and inventory management issues.
- Delivered exceptional customer service, resolving concerns and providing tailored recommendations.
- Maintained detailed records of customer interactions and transactions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Dean Health Plan
05.2019 - 01.2020
- Provided guidance on insurance policies, billing procedures, and service offerings.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
Invoice Processing Specialist
Ratelinx
03.2016 - 02.2019
- Processed and maintained accurate records for incoming invoices.
- Entered and updated data, performing regular audits to ensure accuracy.
- Kept records of work performed and sorted data as required for processing.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Verified accuracy of data before transcribing.
- Located and corrected data entry errors and reported to management.
- Identified data errors and discrepancies and implemented swift corrections.
- Monitored data entry processes and worked to improve efficiency and performance.
- Assisted with developing data entry processes.
- Updated and maintained customer information, documents and records.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Managed and organized documents for data entry tasks.
Education
Some College (No Degree) - 2 Year Pharmacy Technician Program
Ultimate Medical Academy
Clearwater, FLSome College (No Degree) - Healthcare Administration
The University of Arizona Global Campus
San Diego, CASome College (No Degree) -
Ashford University
San Diego, CAPharmacy Technician License - undefined
State of Wisconsin
Skills
- Pharmacy Operations
- Data Entry
- Medical and Laboratory Procedures
- Customer Service
- Billing & Payments
- Record Keeping
- Software
- Multitasking
- Problem Solving
- Adaptability
- Teamwork
- Communication
- Attention to Detail
- Time Management
- Contact lens fitting
- Appointment scheduling
- Visual field testing
- Insurance billing
- Sales support
- Patient education
- Exam preparation
- Office administration
- Customer service
Timeline
Optometric Assistant
Eyemart Express
08.2024 - 11.2024
Food Sample Technician
Actalent Temporary Agency
09.2023 - 11.2023
Pharmacy Technician
Walgreens
08.2022 - 06.2023
Laboratory Technician
Genus IntelliGen Technologies
11.2021 - 01.2022
Customer Service Representative
Evco Plastics
02.2020 - 07.2020
Customer Service Representative
Dean Health Plan
05.2019 - 01.2020
Invoice Processing Specialist
Ratelinx
03.2016 - 02.2019
Pharmacy Technician License - undefined
State of Wisconsin
Some College (No Degree) - 2 Year Pharmacy Technician Program
Ultimate Medical Academy
Some College (No Degree) - Healthcare Administration
The University of Arizona Global Campus
Some College (No Degree) -
Ashford University