Summary
Overview
Work History
Education
Skills
Timeline
Generic

TORI MARTIN

Van Nuys

Summary

Dynamic wardrobe operations manager with a proven track record at Hope's House, excelling in team leadership and performance evaluations. Expert in marketing strategies and customer service, successfully enhancing client loyalty and engagement. Adept at project planning and fostering a positive work environment, driving operational efficiency and achieving departmental goals.

Overview

8
8
years of professional experience

Work History

Manager Wardrobe Operations

Hope's House Arts & Entertainment Department
07.2025 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversees the efficient and effective operation of wardrobe department, ensuring quality costumes and uniforms are available and maintained, while managing budgets and staff.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Improved safety procedures to create safe working conditions for workers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Working with other departments (e.g makeup, production) and external vendors to meet wardrobe needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Wardrobe Stylist Assistant

Hope House Christian Ministries
03.2025 - Current
  • Maintained costumes by performing regular dry cleaning and ironing of garments.
  • Collaborated with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces.
  • Assisted in purchasing garments and accessories, helping clients dress more fashionably for events.
  • Used sewing machines to execute simple alterations and repairs on clothing.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • help a lead stylist with various tasks, including preparing for photoshoots, organizing and maintaining wardrobes and researching trends.
  • Merchandised store inventory in seasonal and brand displays.
  • Participated in team meetings and staff training sessions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Preserved patient safety by following safety protocols.

Cashier/Sales Associate Manager

Forever 21
06.2019 - 06.2023
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Created and implemented sales performance reporting tactics using Salesforce and Tableau.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Performed cash, card, and check transactions to complete customer purchases.

Night Crew Stocker

Ross Dress for Less
10.2017 - 01.2019
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Maintained neat, organized stockroom free of hazards.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Planned and scheduled projects and directly performed installations.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Maintained store assets with effective loss prevention strategies.
  • Recorded daily activities for inventory control.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Received new stock and input values into computer system.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Stocked designated items on shelves, end caps and displays.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise pallets to move in warehouse.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed orders precisely for correct items, sizes and quantities.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Prepared and checked outbound shipments for accuracy.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Supervised and trained new staff in performing census.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Checked product levels and recommended new purchases.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.

Sales Associate

Love Culture
11.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - Theater:Costume

Pierce College
Woodland Hills, CA
06-2029

High School Diploma -

Crenshaw Charter High School
Los Angeles, CA
06-2012

Skills

  • Marketing
  • Skype
  • Negotiation
  • Revenue management
  • Clear communication
  • Trend analysis
  • Sales management
  • Performance evaluations
  • Project planning
  • Change management
  • Vendor management
  • Team leadership
  • Work prioritization
  • Time management
  • Relationship building
  • Customer service
  • Coaching and mentoring
  • Decision-making
  • Goal setting
  • Achiever
  • Positivity
  • Included
  • Significance
  • Connectedness

Timeline

Manager Wardrobe Operations

Hope's House Arts & Entertainment Department
07.2025 - Current

Wardrobe Stylist Assistant

Hope House Christian Ministries
03.2025 - Current

Cashier/Sales Associate Manager

Forever 21
06.2019 - 06.2023

Sales Associate

Love Culture
11.2017 - 01.2018

Night Crew Stocker

Ross Dress for Less
10.2017 - 01.2019

Associate of Arts - Theater:Costume

Pierce College

High School Diploma -

Crenshaw Charter High School

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