Tori Martinez
Huntington Beach,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
TIME Nightclub/Academy LA/Exchange LA
Orange County/Hollywood/Downtown LA
09.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Bottle Service Lead
TIME Nightclub/Academy LA/Exchange LA
Orange County/Hollywood/Downtown LA
03.2021 - 09.2023
- Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.
- Ensured a memorable guest experience by providing personalized service and making drink recommendations.
- Increased repeat clientele by building rapport with customers and remembering their preferences.
- Managed high-volume nights efficiently, multitasking between seating guests, serving drinks, and processing payments.
- Maintained an up-to-date knowledge of current bottle inventory, pricing, and menu offerings for accurate service delivery.
- Boosted sales through upselling premium bottles and promoting special events to guests.
- Handled cash transactions accurately, balancing nightly sales reports and ensuring secure storage of funds.
- Handled table minimums of 10K plus
Operations Supervisor
Observatory OC
Santa Ana, CA
09.2013 - 03.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Psychology
California State University - Long Beach
Long Beach, CA05.2017
Skills
- Labor Relations
- Workflow Optimization
- Maintenance Planning
- Marketing
- Strong Communication Skills
- Sales Strategy
- Problem-Solving
- Adaptability
- Customer Service
- Customer Retention
Timeline
Operations Manager
TIME Nightclub/Academy LA/Exchange LA
09.2023 - Current
Bottle Service Lead
TIME Nightclub/Academy LA/Exchange LA
03.2021 - 09.2023
Operations Supervisor
Observatory OC
09.2013 - 03.2020
Bachelor of Arts - Psychology
California State University - Long Beach