Tori Massey
Columbus,GA
Summary
Proven track record in enhancing guest experiences and maintaining high cleanliness standards, as demonstrated at LYV Property Group LLC. Expert in customer service and cleanliness maintenance, I excel in organizational and communication skills, significantly improving client satisfaction and operational efficiency.
Successful Birthday Party Host bringing expertise in party planning and management. Worked effectively with each guest to understand and meet unique needs. Ran events smoothly by anticipating guests needs and expertly handling any conflict or confusion.
Overview
3
3
years of professional experience
Work History
Airbnb Housekeeper/Housekeeping Supervisor
LYV Property Group LLC
Columbus, GA
04.2022 - 04.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Birthday Party Host
Urban Air Trampoline and Adventure Park
Columbus, GA
04.2024 - Current
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
Education
High School Diploma -
Kendrick High School
Columbus, GA05.2025
Skills
- Strong organizational skills
- Adaptable Personality
- Time management expertise
- Effective Delegation
- Customer Service-Oriented
- Exceptional communication
- Cleanliness Maintenance
- Attention to Detail
- Engaging personality
- Greeting and seating
- Customer Service
Accomplishments
Citizenship Award
President’s Education Awards Program
Outstanding Student in Technology
Timeline
Birthday Party Host
Urban Air Trampoline and Adventure Park
04.2024 - Current
Airbnb Housekeeper/Housekeeping Supervisor
LYV Property Group LLC
04.2022 - 04.2024
High School Diploma -
Kendrick High School