Tori M. Briggs
Houston,TX
Summary
Results-driven training professional with expertise implementing and supporting complex systems to meet organizational goals. Skilled in facilitating training development, resolving technical challenges, and proven ability to engage users through multimedia strategies. Passionate about continuous learning and professional development in technology, art, and multimedia.
Overview
6
6
years of professional experience
Work History
Archive Assistant
Watriss & Baldwin Archives
Houston, TX
06.2021 - Current
- Organize and catalog collections of film negatives, slides, photographic prints, and archival documents.
- Provide high-resolution, digitized scans of film photography contact sheets and photographs using TIFF/JPEG file format.
- Contextualize and record descriptive captions with relevant information for each image and body of work.
Creative Pro & Lead Trainer
Apple
Houston, TX
11.2019 - Current
- Cultivate and offer reasonable solutions to consumers experiencing technical issues with Apple products.
- Provide individual guidance to customers in their use of Apple products, and other digital tools, for educational purposes.
- Facilitate Today at Apple sessions on technology, art and design, video editing, photography, coding, and Apple products.
- Deliver technical training and lead onboarding processes for new and existing team members across Apple stores in the Houston Metro Market.
- Suggest and offer specific training programs to help team members maintain or improve job skills.
- Coordinated flexible onboarding and training schedules for newly hired team members and senior management.
- Advise senior management about potential improvements that could be made to current training processes or systems.
- Design and deliver engaging training sessions using diverse instructional techniques, including role-playing, lectures, and one-on-one scenarios.
Presentations Director (Volunteer)
The Fountain of Praise
Houston, TX
07.2019 - Current
- Prepare informational videos, graphics, and sermon notes prior to worship services.
- Collaborate with the Production Manager and Audio Engineer to design and execute Sunday and Wednesday services.
- Collaborate with the Camera Director and praise production members to execute visual storytelling for ministry services.
- Recruit and train new Ministry volunteer members.
Design Producer, Apple News Apps Team
Apple
Houston, TX
01.2023 - 06.2023
- Coordinated cross-functional meetings with content, product, and engineering design teams.
- Identified key stakeholders and aligned project tasks to ensure deadlines were met with the following cross-functional teams: product, content, and engineering design.
- Managed daily schedules to track Application Feature timelines for the News App operating system releases.
- Collaborated with senior and junior design producers to ensure project goal alignments and implement effective system changes when needed.
- Co-led a successful sign-off of over nine "system release" projects for the Apple News design team within a six-month timeframe, ensuring timely delivery and alignment with organizational goals.
Apple Technical Advisor
Apple
Houston, TX
02.2020 - 10.2020
- Assisted customers with setting up their new Apple devices including configuring network settings and syncing data.
- Read technical manuals, conferred with users, and conducted computer diagnostics sessions on Macs, iPads, iPhones, Apple TVs, or other related products to investigate and resolve issues.
- Created knowledgebase articles for frequently asked questions about Apple products and services.
- Surveyed information from customers to identify root causes of product or service issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Photography Assistant
LaVie Photography
Houston, TX
09.2019 - 06.2020
- Provided creative direction in designing themes for maternity and newborn photography sessions.
- Managed various social media platforms using video and photography content to increase audience engagement.
- Utilized digital retouching and photo editing in Adobe Photoshop.
- Maintained up-to-date knowledge of photography trends, techniques, and equipment.
Education
Bachelor of Arts - Theatre, Film/TV
LOUISIANA STATE UNIVERSITY
01.2017
Skills
- Adobe Creative Suite
- Apple Keynote, Pages, Numbers
- Microsoft and Macintosh OS
- Microsoft Office
- Customer Service
- Project and Task Management
- Sales & Marketing
- Public Speaking
- Team building
- Lesson planning
- Training and mentoring
Timeline
Design Producer, Apple News Apps Team
Apple
01.2023 - 06.2023
Archive Assistant
Watriss & Baldwin Archives
06.2021 - Current
Apple Technical Advisor
Apple
02.2020 - 10.2020
Creative Pro & Lead Trainer
Apple
11.2019 - Current
Photography Assistant
LaVie Photography
09.2019 - 06.2020
Presentations Director (Volunteer)
The Fountain of Praise
07.2019 - Current
Bachelor of Arts - Theatre, Film/TV
LOUISIANA STATE UNIVERSITY
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