Tori McCardell
Houston,TX
Summary
Goal oriented individual looking to achieve and deliver successful results, using leadership, communication, and problem-solving skills learned while volunteering, performing community service and participating in extracurricular activities. Meticulous Assistant Program Director with a talent for juggling multiple tasks at once and working under stressful circumstances. Excellent interpersonal and communication skills. Outstanding problem-solving abilities and an analytical mindset. Proficient in collecting and compiling data and troubleshooting technical difficulties.
Overview
5
5
years of professional experience
Work History
Assistant Program Director/ Head Coach
ACES Volleyball School
03.2022 - Current
- Constructed numerous workout plans for various age groups
- Actively coached and guided players throughout volleyball season
- Personally interacted with parents and provided admirable customer service
- Assisted program manager with developing budget and schedule.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Interacted with customers to identify business needs and requirements.
- Conducted performance reviews to provide feedback to staff for improvements.
Administrative Assistant
ACES Volleyball School
03.2022 - Current
- Updated activity rosters
- Organized skills clinics
- Assigned coaches to cover classes/practices
- Responded to inquiries regarding services, policies, and procedures
- Tracked the completion of key deliverables to ensure deadlines were met consistently
- Performed a variety of secretarial duties with an unmatched attention to detail
eStore Curbie
H-E-B
02.2022 - 07.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Followed application instructions closely and reviewed deliveries to minimize errors
- Maximized hourly rate by organizing shopping trips and planning efficient routes
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Cultivated close relationships with customers, built loyal clientele and went the extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away
- Satisfied customers with quick, accurate service under tight deadlines
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips
Store Team Member
Academy Sports & Outdoors
09.2021 - 02.2022
- Provide prompt, friendly customer service and operate cash register for all transaction types including returns, credit applications, hunting and fishing licenses, and sales
- Accurately balance transactions run through an assigned register
- Zone merchandise and maintain merchandising guidelines; stock impulse racks and set and maintain impulse/front end POGs
- Perform price/SKU lookups
- Support incoming and outgoing merchandise transfers
- Perform housekeeping duties including, but not limited to, sweeping, vacuuming, dusting, picking up trash, emptying trash, and spot mopping
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
Recreation Assistant
City of Houston
06.2020 - 08.2021
- Lead and implement programs for children
- Provide educational and recreational opportunities and enjoyable experiences for participants
- Supervise participants and ensure their safety, skill achievement, and general well-being
- Maintain a schedule for participants
- Organize and lead various small and large group activities
Pool Gate Attendant
City of Houston
06.2019 - 08.2019
- Provide effective customer service to the citizens and internal customers
- Answer phones and file
- Provide general information to customers
- Provide a welcoming atmosphere with correct and updated department information
- Respond to customer's inquiries
- Provide administrative support
Education
Bachelors Of Science - Nursing Science
Houston Community College
Houston, TXSkills
- Customer service experience
- Business knowledge
- Administration knowledge
- Scheduling Coordination
- Curriculum Design
- Program assessment
- Understanding of human resources
- Advanced knowledge of technology
- Problem-Solving
Leadership Experience
- Judson Robinson Jr Community Center / Basketball
- Opening Doors Camp / Volleyball
- Judson Robinson Jr Community Center / Soccer
Training And Skills
- Proficient in Microsoft Office products (Word, Outlook, and PowerPoint)
- Computer literate
- Proficient with office equipment, such as copiers and fax machines
Activities
- Opening Doors Camping Trip
- Kayak Class
- A.S.K. College Tours
- Archery Workshop
- Bellaire High School Basketball Team Manager
Volunteer Experience
- HPARD Let's Play Carnival, Assist with organizing activities., Work with kids to promote exercise and outside play.
- Wildcat Country Club, Organize awards for event., Provide customer service to event participants.
- HPARD Splash Day, Monitor children to ensure safe play.
- Keep Houston Beautiful Project, Gather trash and debris in the community.
- HPARD Olympic Day, Interact with kids., Encourage children to participate and work as a team.
- HPARD Track Meet, Award prizes to participants., Ensure participants are adequately hydrated during summer climate.
- Houston Food Bank, Donate non-perishables., Organize food products at McCarty Warehouse for client pick up.
Timeline
Assistant Program Director/ Head Coach
ACES Volleyball School
03.2022 - Current
Administrative Assistant
ACES Volleyball School
03.2022 - Current
eStore Curbie
H-E-B
02.2022 - 07.2022
Store Team Member
Academy Sports & Outdoors
09.2021 - 02.2022
Recreation Assistant
City of Houston
06.2020 - 08.2021
Pool Gate Attendant
City of Houston
06.2019 - 08.2019
Bachelors Of Science - Nursing Science
Houston Community College
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