Tori McNeil
University Of South Carolina Student. Customer Service, Sales, Administrative Experience
Lexington,SC
Summary
Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude, for applying new knowledge with skill, and efficiency.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Academic Program Specialist
University Of Maryland Global Campus
06.2024 - Current
- Process received transcripts and other student documents in a confidential manner
- Verify and enter student information listed on each institution’s transcript sent to UMGC
- As part of the data entry process, the transcript must be accurately scanned and linked to the UMGC student record, and transcript data must be entered into the student information system (SIS)
- Review onscreen transcripts, verification, and digital filing related to student records
- Accurately verify school accreditation, enter transfer credit GPA, applicable degrees earned, and course/grade information into the system to ensure transfer credit is applied to each student’s evaluation
- Assist with any forms of document scanning and data entry as necessary for documents that are student-related
- Serve as an entry point for starting the transfer evaluation process for incoming students and has a direct effect on the recruitment of new students to the university
- Screen transcripts to update the student’s record for any additional schools attended.
- Provide Tier I and II support related to transcript inquiries made by phone, through email cases, in person, chat
- Sort and process incoming mail in accordance with the transcript and document business processes
- Additional projects such as training, software testing, attending meetings, and presenting ideas to colleagues or guests
- Other duties as assigned in accordance with departmental needs
Administrative Assistant
Army Continuing Education System
03.2023 - 05.2024
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed incoming correspondence and deliveries to help counselors respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Prepared project documents, reports and brochures.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained and organized inventory receipts and processed changes.
P.O.S. Associate
Crumbl Cookies
02.2022 - 02.2023
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared products following restaurant, health and safety standards and procedures.
Airbnb Host
Airbnb
10.2019 - 02.2022
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Washed and folded towels and linens to properly stock guest rooms.
- Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores.
Front Desk Associate
Massage Envy - Columbia Ave
11.2020 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained cleanliness and organization of front desk area.
- Performed basic daily bookkeeping tasks.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
Education
Bachelor of Arts - Organizational Leadership
University of South Carolina - Columbia
Columbia, SC 08.2023 - Current
Bachelor of Science - Health Services Administration
Western Governors University
Salt Lake City, UT 03.2020 - 01.2023
Skills
Office administration
Records management
Expense reporting
Document conversion
Meeting arrangements
Scheduling
Order management
Product and service sales
Quality assurance
Complaint resolution
Order fulfillment
Account management
Administrative support
Food preparation and safety
Point-of-sale transactions
Customer engagement
Ordering procedures
Hospitality service expertise
Stocking and replenishing
Certification
Certified Automotive Sales Professional, The Marathon Group
Volunteer Work
IAmKarenCue By Design- 2019-2022
- Drew patterns and cut fabric pieces, assembled and sewed to create wearable garment.
- Estimated costs of alterations for customers to make decisions before sewing work began.
- Tracked shipped items to verify correct, timely delivery to customers.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
Harvest Hope Food Bank- 2015-2018
- Packaged up nonperishable food items for food bank visitors.
- Prepared and packaged boxes during box assembly line phase.
- Helped visitors pick out food items from donations.
Wine 10K- Columbia- 2017
- Marked different areas downtown to ensure the runners were heading in the right direction.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about the marathon to visitors.
Ed Venture- 2017
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Church of Christ, Children's Bible School Assistant - 2014-2015
- Prepared faith lesson plans and prepared materials for classroom activities.
- Supported fun, interactive environment for learning and ministry.
- Assisted in coordinating educational, safe field trips to strengthen children's faith.
- Served as great role model for children by teaching how to learn, grow and serve as part of church.
Timeline
Academic Program Specialist
University Of Maryland Global Campus
06.2024 - Current
Bachelor of Arts - Organizational Leadership
University of South Carolina - Columbia
08.2023 - Current
Administrative Assistant
Army Continuing Education System
03.2023 - 05.2024
Certified Automotive Sales Professional, The Marathon Group
01-2023
P.O.S. Associate
Crumbl Cookies
02.2022 - 02.2023
Front Desk Associate
Massage Envy - Columbia Ave
11.2020 - 01.2021
Bachelor of Science - Health Services Administration
Western Governors University
03.2020 - 01.2023
Airbnb Host
Airbnb
10.2019 - 02.2022
Similar Profiles
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Amber L. GambleAmber L. Gamble
Financial Advisor at University Of Maryland Global CampusFinancial Advisor at University Of Maryland Global Campus
Gia'Donna Nichols-HolmesGia'Donna Nichols-Holmes
Manager at School of Business, University of Maryland Global CampusManager at School of Business, University of Maryland Global Campus
Bethany Martin-GenaweseBethany Martin-Genawese
National Account Supervisor at EE WardNational Account Supervisor at EE Ward
Artia FogleArtia Fogle
Medical Claim Coordinator at Cigna HealthcareMedical Claim Coordinator at Cigna Healthcare