Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Miller

Cincinnati,Ohio

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

21
21
years of professional experience

Work History

Mail Processing Clerk

United States Postal Service
07.2023 - Current
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Added accurate data entry into computer system to complete transactions.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Monitored performance of junior team members and offered support.

On the Job Trainer

United States Postal Service, USPS
05.2018 - 07.2023
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Enhanced trainee retention by developing comprehensive and interactive training materials.
  • Prepared and updated training handouts, manuals and digital tutorials.
  • Trained [Type] and [Type] employees to execute tasks in accordance with applicable specifications and procedures.

City Mail Carrier

United States Postal Service, USPS
08.2014 - 07.2023
  • Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
  • Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.

Shift Manager

Burger King
06.2003 - 01.2013
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Education

Bachelor of Arts - Communication Studies

Ohio State University
Columbus, OH

Skills

  • Accuracy and Precision
  • Postal law proficiency
  • Clerical Support
  • Adobe Lightroom
  • Adobe Acrobat Reader
  • Microsoft Word
  • Microsoft PowerPoint

Timeline

Mail Processing Clerk

United States Postal Service
07.2023 - Current

On the Job Trainer

United States Postal Service, USPS
05.2018 - 07.2023

City Mail Carrier

United States Postal Service, USPS
08.2014 - 07.2023

Shift Manager

Burger King
06.2003 - 01.2013

Bachelor of Arts - Communication Studies

Ohio State University

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Tori Miller