Tori Nicol
Fredericksburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Assistant
MedStar Shah Medical Group
Waldorf, MD
08.2021 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Patient Registration Representative
Charles Regional Medical Center
La Plata, MD
02.2020 - 08.2021
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Entered patient data into electronic medical record system accurately and efficiently.
- Provided support to the clinical staff with registration issues or concerns.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Answered general questions about hospital policies and services provided.
- Assisted patients with completion of forms needed for admission process.
- Updated patient information in database regularly to ensure accuracy of records.
Front Desk Receptionist
Maryland Oncology Hematology
Brandywine, MD
06.2018 - 01.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Associate of General Studies - General Studies
College of Southern Maryland
La Plata, MD12.2020
Skills
- HIPAA Compliance
- Patient-Focused Care
- Medical Terminology
- Payment Collection
- Medical Billing
- Data Entry
- Customer Service
References
References available upon request.
Timeline
Medical Assistant
MedStar Shah Medical Group
08.2021 - Current
Patient Registration Representative
Charles Regional Medical Center
02.2020 - 08.2021
Front Desk Receptionist
Maryland Oncology Hematology
06.2018 - 01.2020
Associate of General Studies - General Studies
College of Southern Maryland
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