Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Ortega

Huntsville

Summary

Dynamic Human Resources Manager with a proven track record at Forest Glen Camp, excelling in employee relations and compliance. Expert in workforce planning and training, I foster collaboration and growth while enhancing operational efficiency. Recognized for resolving conflicts with discretion and motivating teams through innovative programs and constructive feedback.

Overview

13
13
years of professional experience

Work History

Human Resources Manager

Forest Glen Camp
02.2018 - Current
  • Managed complex administration duties, ensuring accurate information retention allowing for a consistent work flow for the company.
  • Created, organized and led staff orientation programs and trainings to promote collaboration and growth within staff.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality.
  • Maintained accurate HR, payroll and benefit records in compliance with state laws, ensuring efficient data retrieval through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Program Manager

Forest Glen Camp
01.2015 - 01.2018
  • Managed and supervised administrative and daily program operations, complying with policies and program goals.
  • Identified program obstacles and communicated possible impacts to team.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Recruited program staff for our summer program throughout the year.

Guest Experience Host

Forest Glen Camp
05.2012 - 01.2015
  • Enhanced guest satisfaction by providing personalized and attentive service.
  • Anticipated guest needs proactively, offering assistance before being asked to ensure exceptional hospitality experiences.
  • Contributed positively to the overall atmosphere of the property by maintaining a professional demeanor at all times.

Education

Criminal Justice

Sam Houston State University
Huntsville, TX
05-2019

Bachelor of Arts - Criminal Justice

Sam Houston State University
Huntsville, TX
12-2015

Skills

  • HR policies and procedures
  • Employee relations
  • Workforce planning
  • Risk management
  • Microsoft office proficiency
  • Training and mentoring
  • Compliance
  • Staff management
  • Personnel information systems
  • Policy making and enforcement

Timeline

Human Resources Manager

Forest Glen Camp
02.2018 - Current

Program Manager

Forest Glen Camp
01.2015 - 01.2018

Guest Experience Host

Forest Glen Camp
05.2012 - 01.2015

Criminal Justice

Sam Houston State University

Bachelor of Arts - Criminal Justice

Sam Houston State University

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