Summary
Overview
Work History
Education
Skills
Timeline
Generic
TORI PRICE

TORI PRICE

Acworth,Ga

Summary

Dynamic retail store manager with a background in merchandising and a commitment to achieving high levels of customer satisfaction. Results-driven professional with strong leadership skills and a passion for delivering exceptional customer service.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

19
19
years of professional experience

Work History

Store Manager

Gap
03.2023 - Current
  • Spearheaded all aspects of store management, including strategic planning, sales growth, and operational oversight, resulting in a 15% increase in annual revenue
  • Developed and implemented strategies that enhanced customer experience and increased store traffic by 3.2%
  • Managed a team of 30 employees, providing coaching, performance reviews, and professional development to foster a motivated and high-performing workforce
  • Executed effective visual merchandising strategies, aligning with brand guidelines and enhancing product presentation, leading to a 5% boost in sales of key merchandise
  • Managed store operations, including inventory management, staff supervision, and customer service
  • Developed and implemented strategies to increase sales and meet financial goals
  • Trained and mentored team members on product knowledge and sales techniques
  • Led promotional events and marketing campaigns to drive traffic and increase customer loyalty
  • Maintained a clean and organized store environment to enhance the customer shopping experience
  • Handled customer complaints and resolved issues in a timely and professional manner

Visual Manager

Forever 21
05.2017 - 02.2020
  • Coordinated with merchandising department to support release and product allocation dates.
  • Managed analytical reports to identify and track sales activities and customer trends.
  • Increased visual impact and sales through optimal arrangement of mannequins, fixtures, walls and tables.
  • Designed appealing merchandise displays to attract customers to store, increasing foot traffic.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Department Manager

H&M
01.2006 - 03.2017
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Bachelors of Art - History

Kennesaw State University
Kennesaw, Ga
11.2024

Skills

  • Sta leadership
  • Coaching and mentoring
  • Goals and performance
  • Customer Relations
  • Employee scheduling
  • Personnel development
  • Store operations oversight
  • Hourly shift management
  • Promotional planning

Timeline

Store Manager

Gap
03.2023 - Current

Visual Manager

Forever 21
05.2017 - 02.2020

Department Manager

H&M
01.2006 - 03.2017

Bachelors of Art - History

Kennesaw State University

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