Tori Pucknell
Summary
Dynamic Executive Education Program Manager at the University of Texas at Austin, adept in project management and cross-functional collaboration. Successfully led multiple programs, achieving enrollment goals with over 165 participants. Proven track record in stakeholder communication and data reporting, driving impactful educational experiences and enhancing participant satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Executive Education Program Manager
University of Texas at Austin
04.2024 - Current
- As a Program Manager at The University of Texas, I manage the planning and execution of non-degree Executive Education programs, collaborating with faculty on curriculum development while overseeing enrollment, logistics, and participant experience to ensure successful program delivery.
- Successfully managed 8 Executive Education open enrollment programs this fall, achieving enrollment goals with over 165 participants across diverse programs (20-45 participants per class).
- Led end-to-end program delivery, including stakeholder communication, participant experience management, and operational logistics.
- Streamlined program workflows to ensure consistent quality and satisfaction across multiple cohorts.
- Partnered cross-functionally with faculty, leadership, and support teams to deliver engaging and impactful non-degree programs.
Business Development People Leader, NetSuite
Oracle
12.2020 - 07.2023
- Manage all aspects of the recruiting, interviewing, hiring, and onboarding process for the entry level business development training program for NetSuite services.
- Communicate with project leaders about program progress and issues.
- Defined sourcing strategies, assessed talent, negotiated offers, and facilitated employee promotions from the training program to a permanent sale role.
- Onboarded one thousand new employees in FY22 through mass recruiting and high-volume onboarding efforts across seven sites in North America.
- Collaborated with NetSuite and Oracle teams to optimize people operations and employee experience, support professional development, and foster a positive and productive team environment.
- Collaborate cross functionally with internal and external stakeholders.
- Oversaw new employee development and scaled the BDR promotion process to ensure streamlined and efficient onboarding of BDRs into the sales organization.
- Implement programs to increase employee engagement and retention rates.
- Event Management and Planning for High volume recruiting events.
Recruiting Operations Manager
Oracle
02.2014 - 12.2020
- Developed and implemented a mass hiring strategy for NetSuite and Oracle organizations and led a team of Recruiting Coordinators interviewing and hiring for roles at all levels within the North America lines of business.
- Served at the primary point of contact for potential new hires and guided the team through the Oracle acquisition through effective communication management and process integration.
- Managed and planned on-site and virtual hiring events, provided recruiting systems support, and developed strategic solutions to address operations challenges and mitigate potential risks.
- Internal and External Global Event Coordination and Management.
- Develop and implement HR strategies aligned with the organization's overall goals and objectives.
- Collaborate with senior management to align HR initiatives with business objectives.
- Oversee the recruitment process for the region, including job postings, candidate screening, interviews, and selection.
- Develop and maintain relationships with recruitment teams and job boards.
- Ensure effective onboarding and orientation processes for new hires, including policy and procedure training.
- Address and resolve employee relations issues, grievances, and conflicts.
- Provide guidance to management on employee relations matters.
- Identify training needs and coordinate training programs to enhance employee skills and competencies.
- Implement leadership development programs for key personnel.
- Engaged with our Human Resources Information Systems team to implement a new cloud base CRM system, and other HR technology.
- Promote diversity and inclusion initiatives to foster a more inclusive work environment.
- Oversee relationships with HR-related vendors, such as benefits providers and background check agencies.
- Collaborate with other departments (such as finance, operations, and legal) to ensure HR initiatives are integrated into the overall business strategy.
Chief of Staff for the Head of Services Operations
Farmers Insurance Corporation
10.2014 - 03.2015
- Implemented customer excellence practices to yield exceptional customer experiences and drove cost savings of $1M while achieving record-high net promoter scores.
- Managed stakeholder communications, executed project management processes, and facilitated key executive leadership meetings.
- Coordinated activities across multiple projects.
- Served as a liaison to the executive leadership staff, closely collaborating with the Head of Service Operations to drive strategic projects related to services operations.
Functional Operations Manager, Service Operations
Farmers Insurance Corporation
03.2013 - 10.2014
- Managed vendor activities, analyzed market trends, and facilitated cross-functional collaboration to enhance customer experience.
- Monitored key performance metrics for service level agreements, average hold times, transfer rates, and other service operations deliverables.
- Fostered cross-functional collaboration to align goals for on-time delivery of projects.
Membership Sales Coordinator
Austin Chamber of Commerce
09.2011 - 01.2012
- Supported member acquisition efforts, implemented strategies to enhance membership retention, and utilized a CRM database for account management and reporting.
- Conducted targeted market research and data collection / analysis to provide information to the Chamber Executive Board members and staff.
Sales Representative, K-12
Life Touch School Portraits
08.2010 - 03.2011
- Established relationships with school administration at 70 schools throughout the greater Austin area and acted as a liaison for school staff and parents to assist in addressing questions regarding school portrait sales.
Project Manager for Large Corporate Operations Events
Sun Microsystems Inc.
01.1997 - 01.2005
- Served as Project Manager for Large Corporate Operations Events.
- Served as Project Coordinator for Engineering Worldwide Operations.
- Promoted to Program Manager leading the Sun Services Remote Services / Net Connect program.
Education
Business Administration -
De Anza College
Certificate - Project Management
University of Texas at Austin
Certificate - Executive Education [Supply Chain: Utilizing AI in Strategic Sourcing]
University of Texas at Austin
Skills
- Project Management Tools
- CRM Platforms
- Collaboration Tools
- Data & Reporting
- Structured Interviewing & Rubrics
- Career Development Programs
- Cross-functional Collaboration
- Stakeholder Communication
- Change Management Support
Certification
- Project Management Certificate, University of Texas at Austin
- Executive Education [Supply Chain: Utilizing AI in Strategic Sourcing], University of Texas at Austin
Timeline
Executive Education Program Manager
University of Texas at Austin
04.2024 - Current
Business Development People Leader, NetSuite
Oracle
12.2020 - 07.2023
Chief of Staff for the Head of Services Operations
Farmers Insurance Corporation
10.2014 - 03.2015
Recruiting Operations Manager
Oracle
02.2014 - 12.2020
Functional Operations Manager, Service Operations
Farmers Insurance Corporation
03.2013 - 10.2014
Membership Sales Coordinator
Austin Chamber of Commerce
09.2011 - 01.2012
Sales Representative, K-12
Life Touch School Portraits
08.2010 - 03.2011
Project Manager for Large Corporate Operations Events
Sun Microsystems Inc.
01.1997 - 01.2005
Business Administration -
De Anza College
Certificate - Project Management
University of Texas at Austin
Certificate - Executive Education [Supply Chain: Utilizing AI in Strategic Sourcing]
University of Texas at Austin
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