Summary
Overview
Work History
Education
Skills
Name
Timeline
Generic

Tori Quintel

Bay City,MI

Summary

Skilled healthcare professional with over 5 years in medical office administration and patient services coordination. Specializes in appointment scheduling, patient record management, and effective communication with patients and healthcare teams. Demonstrates ability to manage confidential information and support clinical operations in dynamic environments while adhering to policies that enhance patient care.

Overview

8
8
years of professional experience

Work History

Dental Assistant

Howard and Woodbury office
Saginaw, Michigan
06.2026 - Current
  • Assisted oral surgeons during extractions, implant placements, and other surgical procedures.
  • Prepared treatment rooms for Greater Michigan Oral Surgeons and Dental Implant Center case.
  • Sterilized instruments and maintained infection control standards throughout clinical workflows.
  • Recorded patient charts and updated clinical notes during oral surgery appointments.
  • Monitored vital signs and supported patient comfort before, during, and after procedures.
  • Restocked surgical supplies and organized implant trays for daily operations.

Behavior Technician

Encompass Therapy Center
08.2025 - 06.2026
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care plans tailored to client needs.
  • Implemented behavior intervention plans for children at Encompass Therapy Center
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Assisted in data collection and analysis to support ongoing evaluation of client progress and treatment effectiveness.
  • Worked as part of a collaborative team to address changing needs of children and families.
  • Monitored client progress to guide interventions and provide families with consistent, actionable feedback.
  • Modeled replacement behaviors and reinforced positive actions in daily sessions
  • Documented client session data during therapy appointments and tracked client responses during therapy appointments
  • Worked as part of a collaborative team to address changing needs of children and families.

Dental Assistant

Greater Michigan Oral Surgeons & Dental Implant Center
04.2023 - 08.2025
  • Supported surgical teams by passing instruments and suctioning.
  • Ensured sterilization of all instruments prior to procedures.
  • Assisted surgical teams by passing instruments and suctioning, ensuring smooth procedure flow.
  • Executed suture removal to aid in patient recovery processes.
  • Rinsed and packed extraction sites, promoting healing and preventing infection.
  • Performed post-operative examinations to monitor patient health.
  • Coordinated medication submissions to enhance workflow efficiency.
  • Filled out routing documentation, ensuring accuracy and compliance.
  • Coordinated office schedules to optimize staff availability and client appointments., coordinating appointments, and maintaining organized calendars for staff and clients.
  • Managed appointment scheduling to streamline patient access to services. and calendar management

Medical Office Assistant

McLaren Hospital
04.2018 - 09.2023

Detail-oriented and compassionate professional with strong customer service, communication, and organizational skills. Experienced in managing multiple tasks in fast-paced environments, assisting customers, maintaining confidential information, scheduling, and providing professional support. Skilled in phone communication, data entry, problem-solving, and working effectively with diverse populations. Dedicated to providing excellent service and support to patients, families, and team members.

  • Provided exceptional customer service to enhance client satisfaction.
  • Scheduled appointments efficiently to optimize team productivity.
  • Managed multi-line phone systems to handle incoming calls professionally.
  • Coordinated appointments and information between departments.
  • Maintained accurate documentation and records.
  • Maintaining confidentiality/HIPAA awareness
  • Utilized time management skills to prioritize tasks and meet deadlines.
  • Multitasking in fast-paced environments
  • Time management
  • Conflict resolution
  • Collaborated with team members to foster a professional work environment.
  • Assisted individuals with needs, ensuring professionalism and compassion to enhance patient satisfaction.
  • Communicated effectively with patients and families, addressing services and concerns to facilitate understanding and support.
  • Communicated effectively with patients/families regarding services and concerns.
  • Coordinated appointments and information between departments, streamlining processes to improve patient experience.

Education

High School -

Freeland High School
Freeland, MI

Skills

  • Medical Office Administration
  • Patient Appointment Scheduling
  • Appointment Coordination & Rescheduling
  • Patient Registration & Check-In
  • Patient/Family Communication
  • Healthcare Customer Service
  • Medical Records & Documentation
  • Confidentiality & HIPAA
  • Medical Terminology
  • Electronic Data Entry
  • Multi-Line Phone Systems
  • Patient Information Management
  • Referral & Follow-Up Coordination
  • Multidisciplinary Team Collaboration
  • Time Management & Prioritization
  • Microsoft Office
  • Conflict Resolution
  • Fast-Paced Healthcare Environments

Name

Medical Office Assistant

Timeline

Dental Assistant

Howard and Woodbury office
06.2026 - Current

Behavior Technician

Encompass Therapy Center
08.2025 - 06.2026

Dental Assistant

Greater Michigan Oral Surgeons & Dental Implant Center
04.2023 - 08.2025

Medical Office Assistant

McLaren Hospital
04.2018 - 09.2023

High School -

Freeland High School