Tori Ratima
Palmer
Summary
I am an enthusiastic and driven candidate with proven experience in high-pressured, fast-paced settings, with the ability to react efficiently in these situations to ensure the best outcomes for the work place and customers. While I am new in this particular industry, my experience within hospitality with customer relations, time management and organisation and efficiency provides a good base when working with guests in ensuring their experience is memorable.
I believe this role has the potential to fit well with my current lifestyle, as I have spent the past 8 years moving and travelling within Japan, the Islands, New Zealand, Australia and currently the USA.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Breakers Palmerston North
09.2019 - 12.2024
- Worked with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
Education
Bachelor of Sports And Exercise - Physical Education Teaching And Coaching
Massey University
Palmerston North 12-2020
Skills
- Guest relations
- Conflict resolution
- Staff management
- Performance evaluation
- POS system operations
- Restaurant operations
- Staff motivation
- Problem Solving and Strategy Resolutions
- Reliable and responsible
- Thrives in team environments
- Values growth of skills and performance through training and evaluations
Timeline
Front of House Manager
Breakers Palmerston North
09.2019 - 12.2024
Bachelor of Sports And Exercise - Physical Education Teaching And Coaching
Massey University
Similar Profiles
Jewin Michael FuatauJewin Michael Fuatau
Medical Registrar at Palmerston North Regional HospitalMedical Registrar at Palmerston North Regional Hospital
MARYANNE NGAAUMARYANNE NGAAU
DRESPATCHER/Administrator at LINFOX PALMERSTON NORTHDRESPATCHER/Administrator at LINFOX PALMERSTON NORTH
Tracey OnishenkoTracey Onishenko
Branch Manager at Landlords Link Limited at Watson Real Estate Palmerston NorthBranch Manager at Landlords Link Limited at Watson Real Estate Palmerston North
Dalton SherwinDalton Sherwin
Shipping and Receiving Supervisor at Cardinal CTShipping and Receiving Supervisor at Cardinal CT
Rafael HurtadoRafael Hurtado
Cook at Via Real Gourmet Mexican RestaurantCook at Via Real Gourmet Mexican Restaurant