Industrious Associate Director focused on supporting and enhancing operations with decisive leadership style and strategic approach to decision-making. Knowledgeable about higher education industry business practices.
Overview
25
25
years of professional experience
Work History
Associate Director in Graduate Admissions
Wilkes University Graduate Admissions
Wilkes Barre, PA
01.2014 - Current
Maintains student records, registration, and manage strategic plan initiatives surrounding recruitment, enrollment, marketing, and trends in higher education.
Ensured compliance with all applicable laws, regulations and policies related to the organization's operations.
Identified opportunities for improvement in processes, procedures, systems and services.
Conducted regular meetings with departments to review progress on goals and objectives.
Developed and implemented strategies to increase organizational effectiveness and efficiency.
Monitored budgeting, planning and reporting activities of the department.
Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action.
Collaboration with internal partners to meet expected timelines, goals and quality standards.
Maintained positive relationships with vendors and external partners to support business resilience efforts.
Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
Created effective communication channels between different departments in order to facilitate collaboration.
Patrolman
White Haven/Salem Twp./Millville Police Department
White Haven/Berwick/Millville, PA
04.2012 - 01.2015
Reporting, issue citations, respond to calls, enforce laws, make arrests, and testify in court cases.
Monitored assigned areas to detect suspicious activity or criminal behavior.
Responded to emergency calls and provided assistance as needed.
Investigated complaints, conducted interrogations and collected evidence.
Prepared detailed reports documenting incidents, arrests and investigations.
Sergeant
Northumberland County Prison
Sunbury, PA
01.2013 - 01.2014
Supervise correctional officers and all inmates
Assign all duties to officers and inmates
Investigate alleged rule violations and inmate conflicts
Review and write incident reports, disciplinary reports, attend hearings
Maintain and secure weapons
Conduct inmate intakes, and out processing.
Supervised subordinate officers in their daily duties.
Reviewed incident reports and other documentation submitted by subordinates.
Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
Branch Manager
First Keystone Community Bank
Danville, PA
01.2011 - 01.2012
Managed staff scheduling, hiring and training processes.
Reviewed loan applications to ensure accuracy and compliance with regulations.
Developed strategies to increase customer satisfaction and loyalty.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Branch Manager
Sovereign Bank
Elysburg, PA
01.2010 - 01.2011
Managing branch income, assets and loan portfolio
Both commercial and consumer products
Business and consumer development
Process/closing of all loan products
Analysis of financial records, such as business and consumer income taxes and profit and loss statements
Daily reporting for branch sales by employee
Recruiting and interviewing for all positions within the branch.
Mortgage Director/Bank Operations Manager
Wells Fargo/Wachovia Mortgage Corp.
Allentown, PA
01.2004 - 01.2010
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Collaborated with senior leadership to set long-term objectives for the company.
Recruited, trained, supervised, evaluated and mentored staff members.
Managed budgeting and financial planning processes for the organization.
Identified opportunities for improvement in operational performance metrics.
Coordinated resources across departments to maximize productivity levels.
Monitored market conditions and competitor activities to inform business decisions.
Managed staff, financials and key performance indicators to facilitate business operations.
Mortgage Manager
First Federal Bank
Hazleton, PA
01.2002 - 01.2004
Educating clients on financial products covering 6 offices, using Byte software and LP (Freddie Mac)
Marketing to clients and employer groups for trust and investments along with prospective commercial clients
Budgeting, bank reconciliation of statements, preparing disclosures for client files within audit compliance
Reviewed, analyzed and verified loan applications for accuracy and completeness.
Managed the daily operations of a team of mortgage loan processors.
Prepared loan documents, such as promissory notes, deeds of trust, and closing statements.
Financial Service Specialist
Service 1st Federal Credit Union
Danville, PA
01.1999 - 01.2002
Underwriting, approval and denial within loan authority of all loans including; Indirect, Home Equities, Auto, Visa, and Personal
Collection manager for all loans 30 to 45 days delinquent
Overseeing of marketing projects and sales to current and future employee groups and indirect dealers
Office reports; including monthly activity on accounts, customer contact, and expense reports.
Analyzed financial statements, prepared balance sheets, and reconciled accounts.
Education
Associate of Science - Criminal Justice
Lackawanna College
Hazleton, PA
01-2012
Some College (No Degree) - Certification
Starr/Banking Institute
01-2001
High School Diploma -
Columbia-Montour AVTS
Bloomsburg, PA
01.1996
Skills
Planning And Execution
Standards And Protocols Compliance
Progress Reporting
Document Coordination
Process Optimization
Budget Management
Data Collection And Analysis
Work Planning And Prioritization
Team Collaboration And Leadership
Data Gathering
Data Organization
Report Analysis
Timeline
Associate Director in Graduate Admissions
Wilkes University Graduate Admissions
01.2014 - Current
Sergeant
Northumberland County Prison
01.2013 - 01.2014
Patrolman
White Haven/Salem Twp./Millville Police Department
Counseling Services Coordinator at Graduate Enrollment Management Services, The Graduate School, University of WashingtonCounseling Services Coordinator at Graduate Enrollment Management Services, The Graduate School, University of Washington