Tori Ritz

• Analyzed data from various sources such as surveys, metrics and reports to identify areas needing improvement in patient satisfaction or outcomes.
• Assessed current staffing levels against projected needs based on census data and made recommendations accordingly.
• Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
• Successfully completed the 2025 DNV survey with no clinical findings.

• Operational and budgetary oversight 25 FTE's for OR, PACU, SPD, Same Day Surgery and Infusion Services with a focus on execution of best practices.
• Responsible for the procurement and maintenance of equipment and supplies, staffing and training of employees, and budgeting.
• Engaged in process improvement initiatives for implementation of best practices for positive outcomes.
• Corrected compliance issues within the first year of implementing documentation logbooks for SPD, Endoscopy following AAMI guidelines, and all Sterilizer filter changes for accordance of DNV.
• Trained and educated employees in Healthcare Performance Improvement initially, quarterly, and annually.
• Implemented the Malignant Hyperthermia Cart for the OR. Trained OR staff and other hospital departments.
• Oversee the CRNA’s and do monthly audits on anesthesia services including spinals and epidurals for c-sections done in the operating room.

Accomplishments

• Accepted role of Director of Nursing Operations on 5/2023
• Named the Executor over newly opened Wound Care Center for SMMC on 8/2023
• Implementation of ProVation for Endoscopy procedures. Trained all staff and physicians. The ProVation report is in compliance with physician documentation for DNV standards.
• Met with each surgeon to review all preference cards, placed new/updated pick list into Meditech. Currently at 90% accuracy for the KPI OR Dashboard.
• Developed/Implemented the "surgery booking" form adopted by Steward OR departments at the system level.
• Successfully transitioned all departments from TJC to DNV within first 6 months.
• Implemented projects such as training/educating staff, bringing in reps for continued education related to suturing, fire safety, Endoscopy scope cleaning, and in-services that were related to the Patton review which identified 30 pages of non-compliance standards.
• Coordinated with Sterile Processing in implementing/buying new instruments and creating new and efficient instrument trays for each type of cases.
• Successful 2020, 2021, 2022, 2023 DNV surveys for each unit in the surgery department.
• Received "Director of the Quarter" award for the 1st quarter of 2022.
• Implemented Malignant Hyperthermia Program in 2019 with continued quarterly drills. incorporated ED/L&D for compliance.

• Directed surgical nurses, surgical techs, and other professionals throughout the surgery center.
• Circulated rooms, assisted team meetings, and coordinated monthly scheduling.
• Perform audits on charts weekly.
• Promote teamwork and multitasking throughout all the job titles.
• Applied clinical judgment and comprehensive knowledge of facility policies to assist nurses with patient care decisions.
• Trained other nurses on patient care and daily tasks, supporting growth and professional development.

Accomplishments

• Managed performance of 20-person nursing staff, reviewing task completion, prioritization and report quality.
• Successful survey by AAAHC in 2019 for all departments: Pre-Op, PACU, and OR.
• Helped train staff for Robotics procedures.
• Worked closely with the director and reported monthly quality reports for each unit.

• Led and directed healthy relationships among nurses, surgical techs and other professionals.
• Promoting teamwork, critical thinking, and multitasking is a huge part of my job!
• Adhered to safety regulations and procedures during performance of medical tasks and while working with patients and equipment.
• Complied with company policies, objectives and communication goals.
• Provided ongoing training to address staff needs.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Accomplishments

• Led the department through a successful JACHO survey with no citations for 2018 & 2019.
• Implemented the Endoscopy ProVation Software, trained all staff and physicians.
• Trained employees on Robotic procedures for the OR.
• Trained employees on Cath-Lab procedures.

• Coordinator for currently 7 nurses, 16 surgical techs, and approximately 20 General trauma surgeons.
• Helping coordinate surgeries that involve the use of reps, mesh, implants, and multiple surgeons.
• Circulated in the OR for the following: General, GYN, Urology, Plastic, Robotics, Neuro, Ortho, and occasionally heart surgeries.
• Created the call schedules for the general team each month for nurses and surgical techs.
• Hosted monthly meetings to oversee budget, objectives, and goals we set each month.
• Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Accomplishments

• Educated/trained all nurses and surgical techs for the robotic trainings for general, urology, and GYN cases and help teach troubleshooting for the machine.
• In charge of doing quarterly drills for MH and Code Blue with all the OR staff.
• Completed monthly audits for time-outs, 7:30 start times, and anesthesia carts being locked.
• Successful in my units (General, GYN, Robotic, and Urology) for JACHO surveys for 2015, 2016, 2017, and 2018.

• Performed nursing care for patients with complex medical issues and multi-system health cases.
• Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards.
• Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
• Educated patients and families on medical and surgical procedures, medication regimens and pain management.

Accomplishments

• Redesigned the charting system that increased staff efficiency by 50% with a new work schedule for 30 employees.
• Provided training for all new-hire employees and nursing students.
• Was part of an initiative to reduce OR turnover times by 3 minuets.

• Responsibilities of a supervisor and managed 25 nurses and surgical techs through different facilities.
• Continued to circulate in the OR while managing the company.
• Includes: OR, Pre-Op, Recovery, and Pain Management.
• One on one interaction with physicians and anesthesiologist to help promote teamwork.
• Recruited and hired qualified candidates to fill open positions.
• Monitored staff performance and addressed issues.

Accomplishments

• Developed and maintained relationships with local physicians and other potential referral sources to promote outstanding patient service.
• Trained employees on additional job positions to maintain coverage of roles.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Grew the company by 25% increased in staff and hospital contracts.
• Successfully sold the company to Grace Health Systems.

• Participated as multi-disciplinary team member to provide professional patient care and complete/fulfill all physician orders, delivery of medications, medical treatments, lab tests and other patient needs in a timely manner.
• Provided skilled, professional care to patients while in the operating room, all based on national practice standards.

• This is a long-term acute care facility with ICU.
• Used assessment skills to identify further care needs and evaluate patients’ health status to move forward to a skilled nursing care or being rehabilitation.
• Read physician orders and administered therapies, treatments and medications.
• Reviewed physician orders and participated in medication management to optimize patient safety.
• Participated as multi-disciplinary team member to provide professional patient care and complete/fulfill all physician orders, delivery of medications, medical treatments, lab tests and other patient needs in a timely manner.