Tori Rocha
Corryton,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Server
First Watch
Knoxville, TN
03.2022 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
Bookkeeper
Earth Fare Supermarket
Knoxville, TN
01.2022 - 03.2022
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Performed account analysis as required by management.
- Ensured accuracy in all accounting entries and records.
- Documented transaction details to track and manage financial data.
Server
Timberwood Grill
Pigeon Forge, TN
09.2021 - 01.2022
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stocked service areas with supplies during slow periods.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and confirmed complete orders.
Server
Blackhorse Pub & Brewery Of Knoxville
Knoxville, TN
03.2021 - 09.2021
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and confirmed complete orders.
Server
Abuelo's
Knoxville, TN
10.2017 - 03.2021
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
General Manager
Panda Express
Oak Ridge, TN
03.2015 - 10.2017
- Delegated work to staff, setting priorities and goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained detailed records of sales transactions and daily shift reports.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
LPN
Calhoun Health Care
Calhoun, GA
01.2015 - 03.2015
- Observed strict confidentiality and safeguarded all patient-related information.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Measured and recorded patient height, weight and other vital signs.
Shift Manager
Taco Bell
Calhoun, GA
10.2011 - 01.2015
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and confirmed complete orders.
Education
Associate of Science -
Georgia Northwestern Technical College
Rome, GA05-2014
Skills
- Order Management
- Food Running
- Guest Engagement
- Supply Restocking
- Positive and Professional
- Regulatory Compliance
- Effective Customer Upselling
- Sales Techniques
- POS Operation
Timeline
Server
First Watch
03.2022 - Current
Bookkeeper
Earth Fare Supermarket
01.2022 - 03.2022
Server
Timberwood Grill
09.2021 - 01.2022
Server
Blackhorse Pub & Brewery Of Knoxville
03.2021 - 09.2021
Server
Abuelo's
10.2017 - 03.2021
General Manager
Panda Express
03.2015 - 10.2017
LPN
Calhoun Health Care
01.2015 - 03.2015
Shift Manager
Taco Bell
10.2011 - 01.2015
Associate of Science -
Georgia Northwestern Technical College
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