Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tori Ruby

Logan,IA

Summary

Skilled Business Development leader offering experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

16
16
years of professional experience

Work History

Business Development Manager

FNBO
11.2022 - 04.2024
  • Identify new business opportunities, including new markets - covering 7 states in the Midwest
  • Increase client base by identifying new business opportunities and cultivating strong relationships with key decision makers
  • Create strategies to successfully reach new business opportunities
  • Build relationships with new clients, maintain and develop relationships with current clients
  • Represent company and promote products at conferences and industry events
  • Collaborate closely with BDM team to develop best practices for generating high-quality leads for the sales pipeline
  • Create sales forecasts and actively working towards reaching them
  • Possess a strong understanding of the company’s products, the competition in the industry and positioning

Partner

Midtown Towing, LLC
02.2013 - 12.2022
  • Responsible for the financial division of Midtown Towing; including payroll, A/ P, A/R
  • Represent the Company in communication with roadside insurance companies
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Help the organization’s processes remain legally compliant
  • Examine financial data and use it to improve profitability

OFCI Engineer

Turner Construction
04.2022 - 11.2022
  • Responsible for acting as liaison with Architects, Subcontractors, Consultants, Suppliers, Inspectors and other Turner job staff and Owner's Representatives in resolving issues related to plans and specifications
  • Manage submittals and shop drawings
  • Prepare final records for the project such as Requests for Information (RFI's), close-out records, and warranties
  • Prepare Scope of Work documents for trades
  • Schedule and manage subcontractor trade coordination meetings, preconstruction meetings and submittal review meetings

Operations Manager

TK Elevator
02.2022 - 04.2022
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Examine financial data and use it to improve profitability
    Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff
  • Conduct field education training, perform field safety audits, jobsite inspections, forecast and schedule labor resources
  • Find ways to increase the quality of customer service

Business Development Manager

Unitec/Otis Elevator
07.2021 - 02.2022
  • Identify new business opportunities, including new markets - covering 16 states in the Midwest
  • Increase client base by identifying new business opportunities and cultivating strong relationships with key decision makers
  • Create strategies to successfully reach new business opportunities
  • Build relationships with new clients, maintain and develop relationships with current clients
  • Represent company and promote products at conferences and industry events
  • Collaborate closely with BDM team and engineers to develop best practices for generating high-quality leads for the sales pipeline
  • Create sales forecasts and actively working towards reaching them
  • Possess a strong understanding of the company’s products, the competition in the industry and positioning


Service Supervisor

Otis Elevator
02.2018 - 07.2021
  • Responsible for the operations of the Omaha branch service department, including the supervision of 8 unionized field employees
  • Lead the performance of field operations for all service/maintenance projects, maintain project schedules and ensure deadlines are met, develop action plans to address deficiencies
  • Generate field leads
  • Assist service sales representatives in selling upgrades and repairs and set budgets for material and labor
  • Conduct field education training, perform field safety audits, jobsite inspections, forecast and schedule labor resources

New Equipment Account Manager

Otis Elevator
12.2016 - 02.2018
  • Responsible for new construction sales in Nebraska, Western Iowa and Central/Western South Dakota, Work closely with General Contractors, Architects and our construction team for accurate and timely installation of new equipment
  • Proactively identify, respond to, and win new equipment projects to include identifying bid opportunities, prepare bid responses, create presentations, negotiate with potential customers
  • Build and maintain relationships with new and existing customers

Business Development Manager

Otis Elevator
09.2015 - 12.2016
  • Responsible for acquiring new service agreements, modernization/repair orders and growing the present customer base throughout IA, NE & SD
  • Conduct daily customer communications, cold-calling, warm leads, forecasting and problem solving, attend weekly and monthly regional training calls

Territory Manager

Otis Elevator
11.2013 - 02.2015
  • Responsible for the supervision of 5 unionized field personnel in Sioux Falls, SD and Sioux City, IA, scheduling of service orders and repairs
  • Conduct daily customer communications, and account management, successfully increased supplementary regional sales by >50%

Sr. Account Manager

Otis Elevator
12.2007 - 11.2013
  • Responsible for Nebraska/Western Iowa/SE South Dakota Territory of 1290 units/630+ customers totaling $3.78 million in annual service revenues, as well as $1.54 million for Open Order, $1.0 million for modernization and acquiring new service customers
  • Train new service sales rep
  • Direct sales and business development functions including customer relationship building, sales presentations, contract negotiations and customer retention
  • Awarded for converting the most units in Midwest-West Region 2011
  • Named Sales Rep of the Year 2010 for Midwest-West Region
  • Awarded for achieving over $1.2 million in Midwest-West Region Open Order Sales 2010
  • Awarded for re-signing the highest number of customers in service agreements Midwest-West Region 2009
  • Received awards quarterly for placing in top positions for Open Order Sales
  • Gold, Silver, and Bronze Midwest-West 2008, 2009, 2010, 2011, 2012

Education

Bachelor of Science - Marketing

University of Nebraska
Omaha, NE
12.1996

Skills

  • Business Development
  • Negotiations
  • CRM Platforms
  • Relationship Building
  • Team Collaboration
  • Sales Presentations
  • Decision-Making
  • Strategic Partnerships
  • Training & Development
  • Revenue Forecasting
  • Problem Solving
  • Team Leadership

References

Available upon request

Timeline

Business Development Manager

FNBO
11.2022 - 04.2024

OFCI Engineer

Turner Construction
04.2022 - 11.2022

Operations Manager

TK Elevator
02.2022 - 04.2022

Business Development Manager

Unitec/Otis Elevator
07.2021 - 02.2022

Service Supervisor

Otis Elevator
02.2018 - 07.2021

New Equipment Account Manager

Otis Elevator
12.2016 - 02.2018

Business Development Manager

Otis Elevator
09.2015 - 12.2016

Territory Manager

Otis Elevator
11.2013 - 02.2015

Partner

Midtown Towing, LLC
02.2013 - 12.2022

Sr. Account Manager

Otis Elevator
12.2007 - 11.2013

Bachelor of Science - Marketing

University of Nebraska

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Tori Ruby