Summary
Overview
Work History
Education
Skills
References
Timeline
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Tori Runnels

Richland,MS

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

11
11
years of professional experience

Work History

Store Manager

Dollar Tree
10.2022 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Ollies
01.2022 - 10.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Co Manager

Ollies Bargain Outlet
10.2021 - 01.2022
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.

Assistant Store Manager

HOBBY LOBBY Retail Stores
10.2018 - 10.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Customer Service Manager

Hobby Lobby
02.2015 - 10.2018
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Cashier

Hobby Lobby
04.2013 - 02.2015
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reviewed weekly sales ads and monitored price changes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

No Degree - Business Administration

Hinds Community College
Pearl, MS

High School Diploma -

Pearl High School
Pearl, MS
05.2012

Skills

  • Quality Assurance
  • Financial Statement Review
  • Business Leadership
  • Customer Service Management
  • Focus and Follow-Through
  • Assignment Delegation
  • Originality and Creativity
  • Employee Motivation
  • Decision Making
  • Department Oversight
  • Training Management
  • Team Leadership
  • Presentation Development and Delivery
  • POS Terminal Operations
  • Multitasking and Prioritization
  • Team Development
  • Supply Ordering
  • Partnership Building
  • Operations Management
  • Loss Prevention
  • Payroll Management
  • Project Management
  • Employee Training
  • Shift Scheduling
  • Hourly Shift Management
  • Store Merchandising
  • Talent Recruitment
  • Retail Inventory Management
  • Opening and Closing Procedures
  • Maximizing Profitability
  • Training and Mentoring

References

References available upon request.

Timeline

Store Manager

Dollar Tree
10.2022 - Current

Store Manager

Ollies
01.2022 - 10.2022

Co Manager

Ollies Bargain Outlet
10.2021 - 01.2022

Assistant Store Manager

HOBBY LOBBY Retail Stores
10.2018 - 10.2021

Customer Service Manager

Hobby Lobby
02.2015 - 10.2018

Cashier

Hobby Lobby
04.2013 - 02.2015

No Degree - Business Administration

Hinds Community College

High School Diploma -

Pearl High School

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Tori Runnels