Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Ryan

Operations Specialist
Mount Vernon,WA

Summary

Organized and dependable professional with over 6 years of experience in customer service, office administration, and data management. Known for reliability, strong attention to detail, and clear communication. Skilled in managing schedules, maintaining records, handling service-related inquiries, and supporting daily operations. Proficient in Microsoft Office, including Excel, and comfortable learning new systems quickly.

Overview

8
8
years of professional experience

Work History

Assistant Teacher

Skagit Valley Ymca
Mount Vernon , WA
05.2023 - 07.2025
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Assisted in implementation of new learning tools, systems and materials.

Customer Service Representative

Regence Blue Cross Blue Shield
Burlington, WA
09.2019 - 04.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Office Assistant

Munros' Driving Instruction
Mount Vernon, WA
11.2017 - 12.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Front Desk Receptionist

La Conner Channel Lodge
La Conner, Washington
07.2017 - 11.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Associate in Medical Billing And Coding -

Everett Community College
Everett, WA
07-2027

Skills

  • Microsoft Excel & Office Suite

  • Scheduling & Timekeeping

  • Data Entry & Recordkeeping

  • Customer Service & Conflict Resolution

  • Phone & Email Communication

  • Adaptability in Fast-Paced Environments

  • Team Collaboration

  • File Organization & Task Management

Timeline

Assistant Teacher

Skagit Valley Ymca
05.2023 - 07.2025

Customer Service Representative

Regence Blue Cross Blue Shield
09.2019 - 04.2020

Office Assistant

Munros' Driving Instruction
11.2017 - 12.2018

Front Desk Receptionist

La Conner Channel Lodge
07.2017 - 11.2017

Associate in Medical Billing And Coding -

Everett Community College

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