Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Tori Santori-Hrabak

Cary,NC

Summary

Astute Technical Support Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge. Enthusiastic team player ready to contribute to company success.

Overview

7
7
years of professional experience

Work History

IT Technical Support Specialist

Myeyedoctor
12.2022 - Current
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.

Manager

Ruckus Pizza Pasta and Spirits
02.2021 - Current
  • Train and develop loyal and trustworthy team members who take pride in their ability to provide the highest level of service
  • Establish marketing strategies to attract a wide, devoted customer base
  • Provide guidance and direction to restaurant employees, including setting exceptional performance standards
  • Design cutting-edge menus at low costs without purchasing new inventory to generate higher sales
  • Run social media accounts to provide engaging content for potential customers
  • Supervise daily shift operations.

Bartender

Ruckus Pizza Pasta and Spirits
08.2016 - Current
  • Consistently deliver prompt service, manage cash and card payments, prepare beverages according to high standards
  • Provide a positive customer experience and build rapport to establish and maintain long-standing customer relations
  • Multitask in high-paced environment to communicate effectively to both employees and customers while upholding strong restaurant and bar standards
  • Assisted customer needs and requests to make accurate beverage and food recommendations
  • Maintained inventory of beverage and food selections
  • Consistently energize bar staff to create lively environment.

Social Media Outreach Intern

Casely
06.2019 - 01.2021
  • Reach out to influencers who match brand image in order to boost sales for Forbes 30 under 30 phone case company
  • Assist with content creation to reach desired markets.

Education

Associate in Applied Sciences Degree - Information Technology: Cyber Security

Wake Technical Community College
Raleigh, NC
01.2024

Associate in Arts Degree - Art and Communications

Wake Technical Community College
Raleigh, NC
05.2014

Skills

  • Client relations
  • Brand marketing
  • Communication
  • Social media production
  • Highly motivated and able to influence and energize coworkers
  • Advanced Troubleshooting
  • Remote Desktop Support
  • Performance Monitoring
  • Ticketing System Experience
  • Wireless Networking
  • Printer Support
  • Technical Support
  • Software Installation
  • Customer Service
  • LAN/WAN
  • Windows 10
  • Technical Troubleshooting
  • Microsoft Outlook
  • Customer Communication and Empathy
  • Help Desk Support

Hobbies and Interests

  • Creating and running a podcast
  • Reading
  • Photography
  • Digital art
  • Coding

Timeline

IT Technical Support Specialist

Myeyedoctor
12.2022 - Current

Manager

Ruckus Pizza Pasta and Spirits
02.2021 - Current

Social Media Outreach Intern

Casely
06.2019 - 01.2021

Bartender

Ruckus Pizza Pasta and Spirits
08.2016 - Current

Associate in Applied Sciences Degree - Information Technology: Cyber Security

Wake Technical Community College

Associate in Arts Degree - Art and Communications

Wake Technical Community College

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Tori Santori-Hrabak