Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Schoenhaar

Savanna,IL

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 16 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in police, fire and medical. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified [Job Title] offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience

Work History

911 Dispatcher

Carroll County Sheriff's Office
09.2007 - Current
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Read system maps and caller information, and documented details in system.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Group Leader

Elkay
03.2000 - 09.2007
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Cultivated professional working relationships with peers and supervisors.

Manager

Subway
04.1997 - 03.2000
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Cashier

Sullivans
09.1995 - 06.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Cashier

McGinnis Market
06.1986 - 09.1995
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Thomson High School
801 S Street Thomson Illinois
05.1988

Skills

  • Reference Assistance
  • Reading Comprehension
  • Information Mapping
  • Complete Official Forms
  • Customer Satisfaction
  • Quality Assurance Requirements
  • Customer Inquiries
  • Map Reading Skills
  • Computer-Aided Design (CAD)
  • Conflict Resolution
  • Departmental Support
  • Meeting Preparation
  • Crisis Management
  • Document Calls
  • Secure Sensitive Information
  • Efficient Service
  • Basic Life Support Knowledge
  • Supply Restocking
  • Ems Dispatch
  • Special Requests
  • Teamwork and Collaboration
  • National Crime Information Center (NCIC)

Timeline

911 Dispatcher

Carroll County Sheriff's Office
09.2007 - Current

Group Leader

Elkay
03.2000 - 09.2007

Manager

Subway
04.1997 - 03.2000

Cashier

Sullivans
09.1995 - 06.1997

Cashier

McGinnis Market
06.1986 - 09.1995

High School Diploma -

Thomson High School
Tori Schoenhaar