Tori Shipman
Sherman ,TEXAS
Summary
Dedicated and customer-focused professional with over 10 years of experience across retail, office administration, customer service, childcare, and fast-paced service environments. Known for reliability, professionalism, and the ability to manage multiple responsibilities with accuracy and efficiency. Strong communicator with proven success in customer relations, cash handling, scheduling, invoicing, and administrative support. Highly adaptable, quick to learn new systems, and motivated to contribute long-term value to a stable, growth-oriented organization.
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Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Sales Associate / Office Staff
Treeland Nursery – Gunter, TX
Gunter
2019 - 09.2021
- Delivered high-quality customer service in both retail and office environments
- Processed customer payments, created invoices, and managed phone transactions
- Scheduled appointments and coordinated customer orders efficiently
- Assisted customers with product selection and sales support
- Maintained accurate cash drawer balances and closing procedures
- Utilized QuickBooks, Microsoft Outlook, and Microsoft Word for daily operations
- Supported overall office organization and workflow in a fast-paced setting
Retail Sales Associate
Water and Ice – Glendale, AZ
Glendale, AZ
2018 - 2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, processing transactions with accuracy and speed.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to achieve daily sales targets through effective communication.
Cleaning Technician
Perfect Touch Cleaning – Denton, TX
Denton, TX
2017 - 2018
- Delivered detailed residential cleaning services with high attention to quality
- Worked independently while meeting time expectations and client standards
- Maintained professionalism while working in clients’ homes
Childcare Provider
Private Families – Texas
Sherman, TX
2015 - 2018
- Provided dependable, long-term childcare for multiple families
- Maintained safe, structured, and nurturing environments for children
- Managed daily routines, schedules, and age-appropriate activities
- Built strong trust-based relationships with parents and families
- Demonstrated reliability, responsibility, and strong communication skills
Sales Associate / Cashier
Payless ShoeSource – Paso Robles,
Paso Robles, CA
2013 - 2015
- Assisted customers with product selection and purchases
- Managed shipments, stocking, and store organization
- Opened and closed registers following company procedures
- Contributed to a clean, organized, and customer-friendly store environment
Carhop / Cashier
Sonic Drive-In
Pilot Point, TX
2012 - 2013
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness of dining area and service stations.
- Assisted in training new team members on procedures and customer service.
- Processed customer orders accurately using point-of-sale system.
- Engaged with customers to ensure satisfaction and resolve issues promptly.
- Collaborated with kitchen staff to ensure efficient order preparation.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Cashier / Customer Service Associate
Braum’s Ice Cream & Restaurant
Tyler, TX
2011 - 2012
- Facilitated customer interactions and executed cash handling procedures to ensure accurate financial operations.
- Ensured adherence to cleanliness and food safety standards across all operations.
Customer Service Associate
Hannan’s Cheap Tobacco
Whitehouse, TX
2009 - 2011
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Responded to customer inquiries, providing timely and effective solutions.
- Maintained cleanliness and organization of sales floor to enhance product visibility.
- Collaborated with team members to restock inventory and manage product displays.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Gunter Highschool
Gunter Texas Skills
Customer Service & Client Relations
Cash Handling & Point-of-Sale (POS) Systems
Office Administration & Data Entry
QuickBooks, Microsoft Word & Outlook
Scheduling & Appointment Coordination
Invoice Creation & Phone Payments
Time Management & Multitasking
Problem Solving & Conflict Resolution
Detail-Oriented & Highly Organized
Independent & Team-Based Work
Certification
CPR / AED Certified
Strong work ethic with a positive, professional attitude
Dependable, punctual, and committed to quality work
Timeline
Sales Associate / Office Staff
Treeland Nursery – Gunter, TX
2019 - 09.2021
Retail Sales Associate
Water and Ice – Glendale, AZ
2018 - 2019
Cleaning Technician
Perfect Touch Cleaning – Denton, TX
2017 - 2018
Childcare Provider
Private Families – Texas
2015 - 2018
Sales Associate / Cashier
Payless ShoeSource – Paso Robles,
2013 - 2015
Carhop / Cashier
Sonic Drive-In
2012 - 2013
Cashier / Customer Service Associate
Braum’s Ice Cream & Restaurant
2011 - 2012
Customer Service Associate
Hannan’s Cheap Tobacco
2009 - 2011
High School Diploma -
Gunter Highschool