Tori Shoemaker Nause
Meridian,MS
Summary
Equipped with strong problem-solving abilities, willingness to learn and mentor, and great communication skills. Poised to continue to contribute to 1st Mississippi's success and achieve positive organizational goals and growth. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President of Lending and Collections
1st Mississippi Federal Credit Union
11.2007 - Current
- Collaborated with C-level executives and board members to develop long-term financial plans in the strategic plan.
- Developed goals for day-to-day operations of the lending and collection department.
- Established internal audit procedures to validate and improve accuracy of loan documentation.
- Creates and complies with establishing internal controls and policies.
- Oversees the loan origination process, underwriting, portfolio management, risk assessments, and compliance strategies.
- Oversees the collection process, from calls to recovery, making sure we are compliant. Evaluates the repossessed auto's to determine fair market value.
- Report charge offs, recoveries, bankruptcies, and repossessed autos to the board.
- Establish and impellent lending and collection polices and procedures.
- Provide staff training to have educated and skilled representatives that provide the best service for members.
- Help develop the team through mentoring, professional development, coaching, and outside training to promote professional growth, while fostering a positive work culture.
- Performs employee reviews and personal improvement plans. Hires, promotes, disciplines, and terminates when needed.
- Evaluate new lending and collection technology and products to remain competitive and relevant, while helping the members have easy access to meet their needs.
- Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the credit union's rates. Provide feedback and change the rates to react competitively and strategically to the credit unions own goals.
- Meet with members when needed to resolve issues or difficult/complex situations.
- Create a lending and collection budget,review billing, and adjust fees as needed when cost increases.
- Periodically review loan approvals and denial audits for soundness of decisions. Making sure we are in compliance and we are balancing our risk.
- Develop and support strong communications with third party vendors, including attorneys, debt protection vendors, form vendors, force placed insurance vendors, credit burea vendors, and technology vendors.
- Chairs the credit committee and arranges for loan request outside policy and workout loans to be presented with recommendation. Report the outcome and minutes to the board.
- Serves on the Asset Liability Committee to focus on balance sheet management including concentration risk, interest rate risk, and making sure it aligns with the strategic goals set by the board.
- Create new products for loan growth.
- Establishes and maintains good working relationships with credit union staff, management, and outside business contacts.
Education
Southeastern Regional Credit Union School
Athens, GA06-2024
GED -
Enterprise High School
Enterprise, MS05-2003
Skills
- Underwriting expertise
- Sales leadership
- Team management
- Documentation review
- Adaptable to market fluctuations
- Analytical thinking
- Debt management
- Business relationship management
- Strategic planning
- Problem-solving abilities
Accomplishments
- Grown loans from 18 million in 2017 to 50 million in 2025. Grown share to loan ratio from 45% to 93%. Grown staff from four to fourteen. Maintain close to a 1% delinquency ratio.
- Created a first time auto buyer loan program and a first time home buyer loan program.
- Collaborated with the team in implementing Meridian Link, Debt Protection, Money Savvy, Eltropy, Loan Pay Express, and Auto Link.
- Helped with the planning, training, testing, data migration and verification in two core system conversions.
- Used problem solving skills to help implement new ways of doing business during the pandemic. Invented a loan hardship program to help those impacted.
- Received certificate of excellence for 3rd year whitepaper at Southeastern Regional Credit Union School that I collaborated and work with a team on. Also served as a class officer at SRCUS.
- Biggest accomplishments at 1st MS are helping our members achieve their financial potential and making a difference in their life. The relationships that have been built over seventeen years here.
Certification
- Certified Credit Union Executive
- Certified Financial Counselor
- University of Lending
- U Lend Academy
Timeline
Vice President of Lending and Collections
1st Mississippi Federal Credit Union
11.2007 - Current
Southeastern Regional Credit Union School
GED -
Enterprise High School
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