Tori Sikorski
Walgreens
Effingham,IL
3
years of professional experience
Results-driven professional with experience at Walgreens and Walmart, excelling in fast-paced environments. Proven ability to maintain high accuracy while managing multiple tasks, demonstrating strong problem-solving skills and exceptional customer service. Adept at de-escalating challenging situations and ensuring client satisfaction through attention to detail and effective communication.
Work History
Pharmacy Technician
2 Months- Assist pharmacists with filling and preparing prescription medications accurately and efficiently.
- Receive, process, and enter prescription orders while maintaining attention to detail and patient confidentiality.
- Measure, count, label, package, and prepare medications according to established procedures.
- Communicate professionally with patients, healthcare providers, and insurance companies to resolve prescription and billing issues.
- Process insurance claims, prior authorizations, and prescription payments while helping patients understand their medication costs.
- Maintain accurate patient and medication records and follow all pharmacy policies, procedures, and safety regulations.
- Monitor inventory, restock medications and supplies, and assist with ordering and receiving pharmaceutical products.
- Handle high-volume workloads while maintaining accuracy and providing excellent customer service.
- Identify and address prescription discrepancies or concerns and refer clinical questions to the pharmacist.
- Maintain a clean, organized, and safe pharmacy environment.
- Work effectively under pressure while prioritizing multiple tasks and meeting deadlines.
- Protect patient privacy and follow HIPAA and other applicable pharmacy regulations.
Personal Shopper
2 Years 3 Months- Accurately shop customer orders by selecting fresh, high-quality groceries, household items, and general merchandise based on customer preferences and order specifications.
- Efficiently locate and gather products throughout the store while maintaining accuracy and meeting productivity goals.
- Carefully inspect products for quality, freshness, expiration dates, and damage before fulfilling orders.
- Communicate with customers regarding substitutions, unavailable items, and special requests to provide excellent customer service.
- Properly organize, bag, label, and stage completed orders for customer pickup or delivery.
- Handle customer orders with care while maintaining a clean, organized, and safe work environment.
- Use handheld technology and Walmart systems to manage orders, inventory, substitutions, and order completion.
- Work effectively in a fast-paced environment while prioritizing multiple orders and meeting deadlines.
- Assist customers and coworkers as needed and contribute to a positive team environment.
- Follow Walmart policies and procedures regarding food safety, customer service, workplace safety, and order accuracy.
Behavioral Health Technician
7 Months- Monitored client behavior and documented observations for treatment team review.
- Supported daily living activities and reinforced individualized care plan goals.
- De-escalated crisis situations using approved behavioral intervention techniques.
- Assisted with group activities and maintained structured therapeutic environment.
Education
High School Diploma
Skills
Highly efficient and productive in fast-paced work environments
Strong ability to remain calm and professional under pressure
Excellent problem-solving and decision-making skills
Able to handle difficult and challenging situations effectively
Strong attention to detail and accuracy
Excellent time-management and organizational skills
Dependable
hardworking
and responsible
Able to multitask while maintaining quality and efficiency
Strong customer service and communication skills
Adaptable and able to quickly learn new tasks and procedures
Works well independently and as part of a team
Consistently meets deadlines and performance expectations
Timeline
Pharmacy Technician
Walgreens
08.2026 - CurrentRead More
Personal Shopper
Walmart
05.2024 - 08.2026Read More
Behavioral Health Technician
Heartland Human Services
10.2023 - 05.2024Read More
Abecka Academy
High School Diploma
Read More